VIA SEATING + URBANTIME ® / POLICIES, INFORMATION & FAQS
Warranty (pg 2 of 2) Warranty Exceptions (ie. not covered under warranty)
• Graded-In, COM/COL textiles. • Color-fastness or matching of colors patterns or dye lot, including; minor variations, color matches to swatches used for specification purposes and/or prior purchases. • Products specified outside of those shown in the Via Seating price list. • Products with unauthorized repair or alteration. • Products not used, maintained or installed in accordance with Via Seating’s applicable guidelines. • Products exposed to conditions deemed extreme (i.e. environments other than “normal commercial, indoor office” spaces) and damage from sunlight and UV rays. • Products purchased “as is” or second hand/refurbished products. • Products sold by unauthorized dealers. • Variations of leather; dye lots, environment marks, scars, bites, rubs, wrinkles, stretch marks, pattern markings and minor irregularities in color, surface, grain & texture. • Samples, floor/showroom samples, road samples. • Damage caused by the carrier in-transit, which will be handled as a separate claim against the carrier. • Damage caused by staining, sharp objects, imprinting from instruments and water damage. Claim Process In order to process your warranty claim accurately and efficiently please enter your warranty claim through our website at: https://viaseating.com/warranty/ Changes to This Policy We may revise and update this policy from time to time at our sole discretion. All changes are effective immediately when we post them. If changes are material to this policy, we will make every effort to notify you before these amendments enter into force. Your continued use of the Via Seating Services means you accept and agree to any modifications to this policy. Contact Us For any questions, please contact us at https://viaseating.com/contact-us/
Direct URL: www.viaseating.com/warranty
VIA SEATING LIST PRICING FOR OUTDOOR FURNITURE 2023 (EFFECTIVE 12/06/23) . 1-800-433-6614 VIA SEATING LIST PRICING FOR OUTDOOR FURNITURE 2023 (EFFECTIVE 12/01/22+) . 1-800-433-6614
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