Scheurer Magazine // 2022

WELCOME! We want to thank you for entrusting Scheurer Health for your healthcare needs. Our vision of ”Better Health. Better Life.” drives every decision we make here and you are our top priority. It is our goal to provide you with the best quality care in the safest and most enjoyable way possible. The previous page explains your rights and responsibilities as a patient. On the next three pages, you will find information that can make your stay at Scheurer Health the most successful and enjoyable. HCAHPS SURVEY The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey is backed by the U.S. Department of Health and Human Services (DHHS) and is used to improve the quality of healthcare nationwide. These results are made available to the public for maximum transparency and to make hospitals aware of where changes are needed. The results also enable individuals to review and compare hospitals before choosing a healthcare provider. After your stay with us is complete, you may receive this survey in the mail, over the phone or by email. We encourage you to fill out the HCAHPS survey honestly. Scheurer Health takes great pride in the services available to the Thumb and use this survey information to constantly improve. COMMUNICATION & PARTICIPATION You are the center of your healthcare team. Please do not hesitate to ask any questions or seek confirmation to what was just said, so that we can understand your treatment plan together. Communication about your treatment, medications and everything else associated with your care is essential to a successful recovery. HOURLY ROUNDING To make sure that have everything that you need, the nursing staff will round every hour during the day and at least every two hours at night. This includes offering assistance to use the bathroom, changing positions in bed, managing your pain or reaching for your belongings. If you need any help, just ask or use your nurse call button. INFORMATION FOR YOUR HOSPITAL STAY

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