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Russia-Ukraine Hub
New Casualty product A key focus for the UK Casualty practice is to work with clients to use technology to improve their processes and reduce costs. The team has recently worked with key account Aviva to create an online Spinal Injuries Pathways Triage form which has proved highly successful and resulted in new instructions for the firm.
T he Knowledge and Business Development teams have launched a new internal SharePoint site to enable global cross collaboration on legal developments, internal know-how and client initiatives on the crisis in Ukraine.
The client has been very impressed with how efficient and user-friendly the tool is to use and has asked whether we can assist in building other triage forms for the wider practice. Estelle is currently working with Aviva on building a wider TCS triage form. That is in the testing phase of production and will form the basis of a large loss indicators tool that can be rolled out to clients. The tool is very much playing to our strengths and is part of our ongoing suite of products focusing on process automation to save time and costs for our clients. So far, we have seen seven new instructions come in via the triage tool and a total of 21 new instructions through the Pathway to Clydes. That is more than we would have anticipated for this injury type, so is a great start. As the only panel provider taking on Spinal Pathways claims, this is a real win for the practice. If you have any questions, you would like a demo or have a client you think might be interested, please contact Estelle Machell or Becky Scott.
You can access the site here.
The site contains a host of useful information, including a centrally maintained tracker for official sanctions issued in response in the UK, Europe and the US, and other legal developments. It also collates our Business Development information, such as firm articles, other client facing content and a client activity tracker. The firm has also established a Russia-Ukraine Committee. It is essential that all ideas for the publication of external content by the firm, including LinkedIn and other social media posts, are approved centrally so that the wider impact on the firm and our clients is considered. There is a function on the SharePoint site to submit a request for approval. We also hope to collate our internal know-how, so that we can ensure consistent advice as matters develop. Please submit your know-how through the site. We will also be featuring a Q&A on our firm views, as they are established
Partners Becky Scott and Estelle Machell have created an automated triage tool which enables Aviva’s Quantum, Small Large, and TCS teams to identify cases for referral much earlier. Handlers are encouraged to run the tool on receipt of a CNF or letter of claim, medical report or Claims Inspectors report and through a series of questions can identify whether or not they are dealing with a case that falls to be handled under the Spinal Injuries Pathway. An email is sent automatically to the line manager for them to then quickly consider whether the case needs to be referred. Becky said: “The new tool is enabling cases to get to the right people in a more timely way, making the lives of handlers much easier. Not only that but we are also seeing more cases referred to us.”
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