HEAD OF SERVICES
EXECUTIVE SUMMARY
Dear Candidate,
Thank you for your interest in this opportunity. A truly unique role has become available, managing one of the most prestigious Estate’s in the world, Chelsea Barracks.
Designed and developed by world-renowned architects, best-in-class landscapers and fine craftsmen, Chelsea Barracks brings 12.8 acres of luxury and botanical elegance to Belgravia.
From its honourable beginnings as an army base for many of the country’s most decorated troops, to its transformation into one of the world’s most elite neighbourhoods, Chelsea Barracks is a development like no other.
Ranging from spacious apartments and penthouses to magnificent townhouses, the residences weave seamlessly into the fabric of Belgravia, providing unprecedented space and scale; with world-class dining, amenities and state-of the-art residents’ leisure & wellness facilities. This multi-award-winning estate, including LEED Platinum certification, is designed to provide the convenience and security of a managed estate, with 24-hour concierge and security. The next phase of exclusive apartments and penthouses are due to launch in early 2024. The Head of Services must exemplify leadership through the embodiment of Chelsea Barracks’ policies, procedures, and values, serving as a beacon for others to follow. They should incessantly pursue progress, identifying avenues for enhanced efficiency and cost reduction. Additionally, they must spearhead the Estate’s Health and Safety efforts, partnering with the General Manager in all facets, from overseeing the H&S platform to conducting audits and ensuring compliance, all while setting a precedent for safety consciousness. Their role demands adeptness in handling confidential matters with the utmost professionalism and sensitivity, addressing issues and inquiries discreetly. Furthermore, they are tasked with overseeing the day- to-day Services aspects of the Estate, driving and elevating standards of presentation They will have services responsibility of one of the most esteemed developments not only in London but also in the residential world.
Please read on to find out more about this development and the opportunity.
ABOUT
creating natural habitats for birds and insects. Both its name and commemorative water rill evokes the lost river that once ran through here, The River Westbourne. Dove Place features ‘Bicameral’ a commissioned sculpture by British artist, Conrad Shawcross, its position purposely facing Pimlico Road in honour of its famed reputation as London’s premier design districts. Leading onto Whistler Square, resplendent with reflective water pool made of British slate, its surface ripples evoking the lost rivers of London, flanked by fragrant magnolia trees. Garrison Square forms the heartbeat of Chelsea Barracks, providing a space for community life to flourish. At its heart, a Grade II listed Garrison Chapel built in Romanesque-Byzantine style, one of the few surviving chapels of its kind in London. The eight ‘petals’ of the Chapel’s beautiful glass window form the inspiration behind the Chelsea Barracks emblem. The next (fifth) garden square to be delivered is Five Fields Square, named after the site’s 18th century place name, forming the largest garden square comprising two avenues of mature trees set within a lawn, bordered by traditional railings. Tasked with the continued development of the Masterplan are renowned landscape architects, Gustafson Porter + Bowman, and a group of elite architects including Squire & Partners (Phase 1), Paul Davis & Partners (Phase 2), Ben Pentreath (Phase 3a) and Eric Parry Architects (Phase 4).
The unique collaboration between Master- planners Michael Squire, Dixon Jones and Kim Wilkie, signalled the evolution of this 12.8-acre historic site, and the City of London. Setting the development buildings around seven new garden squares not only opened up enchanting vistas for residences; they paid homage to the tradition of garden squares, gifting London with 5-acres of beautifully landscaped public realm that breathe life into the city. Timeless and elegant with finishes that are bespoke to Chelsea Barracks and its residences, every detail is carefully considered and steeped in the rich heritage of London. Unprecedented in space and scale, with exceptional craftsmanship and classic design imbued with contemporary accents, each home is immaculately tailored for modern day living. Formed of six development phases, the launch of Phases 1-3 in May 2019 marked a decade in the making, and the first time in 150-years that the site was open to the public. Each square is distinct with its own character, providing tranquil spaces to connect with people and nature. Mulberry Square welcomes residents and guests with its vibrant floral bands of colour inspired by British Artist, Bridget Riley CBE the ‘Edge of Light’ works. Its culinary garden pays homage to the neighbouring Chelsea Physic Garden and offers fresh ingredients for the Restaurant.
No.2 Mulberry Square
The Garden Square Reimagined
Bordering Chelsea Bridge Road is Bourne Walk, a nature corridor lined with London Plane trees and flowerbeds teeming with native perennials,
THE GARRISON CLUB
The Garrison Club, an unparalleled suite of carefully conceived amenities, is reserved for the exclusive use of residents. Considered an extension to each home, the facilities comprise: generously appointed 12,700 sq. ft. spa with gym, residents’ lounges, billiards room, cinema, business suites & boardrooms, children’s playroom and state-of-the-art racquets club. A category in its own class, and latest addition to this prodigious health and lifestyle club, the Racquets Club provides an abundance of facilities for true sports enthusiasts living at Chelsea Barracks thus, complementing the 18,500 sq. ft. amenity offering within phase one. It encapsulates wellness in all its forms for richer experiences made at home. Any amenity is just moments away, accessed within 8 Whistler Square and 9 Mulberry Square, or via discreet corridors, with no need to step outside. Spanning an area of 32,750 sq. ft., The Garrison Club at Grenadier Gardens is located within 9 Mulberry Square and comprises:
MULTI-SPORTS & FUNCTION HALL
25M SWIMMING POOL & WET AREAS
STATE OF THE ART GYMNASIUM
SPA TREATMENT & CONSULTATION ROOMS
CLUB LOUNGE
BUSINESS SUITE INCLUDING 8 PRIVATE OFFICES
CHILDREN’S PLAYROOM
Dove Place
9 Whistler Square
Whistler Square Townhouse
CHELSEA BARRACKS - DEVELOPMENT TIMELINE
A key part of the Head of Services role will be to ensure that the current and next phases at Chelsea Barracks are managed in a customer focused way, exceeding occupier and customer expectations, while attracting and retaining occupiers and business; in turn enhancing the assets. The successful candidate should have a clear overview of future phases and their mobilisation, to enable operational infrastructure and successful management. PHASE 1 The inaugural phase of this historic development, consent for the designs by architects, Squire and Partners, was granted in May 2014. Made-up of three residential buildings (8 Whistler Square, 9 Whistler Square, 1 Mulberry Square), Phase 1 comprises 64 apartments ranging from 1 - 6 bedrooms, and three penthouses. PHASE 2 Phase 2 consists of 13 townhouses designed by PDP London architects. Arranged across six-floors and inspired by their Georgian predecessor, each home ranges between 5 - 7 bedrooms, complete with private spa, amenities and roof terrace. Seven townhouses line Whistler Square and six townhouses flank Mulberry Square. PHASE 3A Designed by lauded architect, Ben Pentreath, Phase 3a draws inspiration from Sir John Soane’s stable building at the neighbouring Royal Hospital Chelsea. Its stunning brick arches and domes form a discreet and unique Mews house at one side, with a beautiful restaurant building at the other. The Campaner, provides all-day dining with Barcelona soul, complete with alfresco dining along Garrison Square. PHASE 3B At the heart of Chelsea Barracks is Garrison Square (Phase 3B), comprising a retail boutique and Chapel, flanked by The Campaner Restaurant. Famed jeweller, Theo Fennell, takes residence here along with the last remaining building from the original Army Barracks, The Garrison Chapel. Historically known as The Guard’s Chapel and completed in 1859, it was restored to preserve its Romanesque-Byzantine architectural heritage and Grade II listed. It is now home to The Prince’s Foundation. Phases 1-3 were completed and launched in May 2019.
Mulberry Square Townhouse
1 Mulberry Square
Mulberry Square
Restaurant
Garrison Square
9 Mulberry Square
Grenadier Gardens
One Five Fields Square
Phase 5
Five Fields Square
Phase 6
PHASE 4 Designed by Eric Parry Architects, Phase 4 comprises 97 apartments within a trio of residential buildings (9 Mulberry Square, 1 Grenadier Gardens and 1 Five Fields Square) arranged around a private courtyard, Grenadier Gardens. Multiplex commenced construction in March 2019, with Ardmore fit-out of 9 Mulberry Square expected to complete in 2024. Ant Yapi UK have been appointed to fit-out the remaining buildings, completing 1 Five Fields Square in 2025 and 1 Grenadier Gardens in 2026. PHASE 5A/5B Phase 5 of the Chelsea Barracks masterplan comprises a range of grand villas and townhouses set around the sixth new garden square, Orchard Square, providing a visual link to the largest garden square, Five Fields. Currently in final design stages. PHASE 6A/6B The final development phase of this iconic estate comprises a series of private residences, affordable housing and community facilities including sports and leisure centre, swimming pool, health centre and retail offering. Currently in final design stages. A key part of the Head of Services role will be to ensure that the current and next phases at Chelsea Barracks are managed in a customer focused way, exceeding occupier and customer expectations, while attracting and retaining occupiers and business; in turn enhancing the assets. The successful candidate should have a clear overview of future phases and their mobilisation, to enable operational infrastructure and successful management.
Where grand residences meet botanical elegance, experience a development like no other. Step into the world of Chelsea Barracks.
JOB DESCRIPTION
ROLE SPECIFIC ACCOUNTABILITIES • Any delegated responsibility for cost control and staffing resources. • Secondary line management responsibility for ancillary staff. • Any delegated responsibility for the yearly audit. • Any delegated responsibility for the monthly management reports. REQUIRED EXPERIENCE AND TECHNICAL COMPETENCY • Excellent verbal and written communication skills. • Excellent IT and numeracy skills. • Experience of managing contractors and staff. • IOSH Qualified/NEBOSH qualified. • Knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines, regulations and procedures Extensive knowledge of building maintenance systems. • Demonstrable experience understanding, interpreting and preparing complex reports and plans Knowledge of anti-discrimination and equal opportunity policies. • Some experience in project management and the ability to deliver within required time scales. • Practical application and working
• Oversee the daily management of the operational elements of the Estate to drive and enhance presentation standards. • Assist the General Manager and Head of Engineering with Permits, Risk Assessments and Method Statements for work being undertaken across the estate. • Assist the General Manager with permit to work - creation, authorisation and closure. • M&E daily/weekly checks - Mechanical, Electrical, Landscape Plant rooms, Tank rooms etc. and associated admin. • Management and production of Work and Purchase orders across the estate for all areas supporting the Property team with budget management. • To perform monthly inventories and order according to business demand via the company’s nominated suppliers. • Responsibility for liaison with IT provider to ensure the Estate is maximising all IT efficiencies and potential solutions to deliver an outstanding IT experience. • To ensure that the areas of responsibility are kept and maintained to the high standards expected by the Landlord and Managing Agent. • Drive the Sustainability agenda across the Estate.
JOB TITLE:
HEAD OF SERVICES
DEVELOPMENT:
Chelsea Barracks
REPORTS TO:
General Manager
AIM OF POST Owning and delivering an outstanding
operation across the entire Estate working with key internal and external stakeholders as well as managing contract partners to deliver a world class operation for the benefit of our residents, our client and the wider Estate team.
MAIN DUTIES AND RESPONSIBILITIES:
GENERAL ACCOUNTABILITIES • Lead by example, adopting Chelsea Barracks policies, procedures and values. • Constantly strive for continuous improvement, identification of improvements in efficiency and cost reduction. • Lead the Health and Safety operation and performance across the Estate supporting the General Manager in all aspects from management of the H&S platform, delivery of audits, compliance and delivery of actions, setting an example in all aspects of H&S. • Able to handle confidential and sensitive
information, dealing with issues and queries with utmost professionalism.
knowledge of Health and Safety requirements and legislation.
KEY BEHAVIOURAL COMPETENCIES
Innovation Continuously seeking areas for improvement, being open and adaptable to change driven by both internal and external factors; setting the bar higher to raise standards and secure competitive advantage. The commitment to achieve results, displaying persistence to overcome identified obstacles and the personal drive and determination to deliver desired outcomes. Teamwork Working co-operatively and productively with others; openly exchanging information and supporting colleagues from around the organisation to achieve business goals.
Safety Actively seeks to maintain a safe work environment for all employees, clients, contractors and members of the public. Professionalism Demonstrating a methodical approach to work, including planning and organising oneself and others, in order to deliver work and prevent future problems. Integrity Persuading, convincing or influencing others to get buy-in and win - win outcomes. It requires the ability to plan how to win support, gain co- operation and overcome barriers using a variety of approaches. It is also having the strength of character not to be dissuaded from following agreed procedures and raising to senior personnel any integrity concerns.
Sustainability To promote sustainability initiatives as directed by Chelsea Barracks.
The above is a high-level summary of accountabilities and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.
Respect Ensuring that ethical values are applied
consistently to all. This includes taking the time to respect and understand others, interpersonal sensitivity and cultural awareness.
APPLICATION PROCESS
If you would like to find out more about this opportunity or apply for this role, please get in touch with Chelsea Barracks' retained recruitment partner, The Management Recruitment Group.
Applications should consist of a CV and succinct covering letter.
Emilia Fasano 07851259868 emilia.fasano@mrgglobal.com
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