Payslip distribution
In the 2021 survey, the question regarding payslip distribution was simplified to acknowledge the dominance of the online payslip, therefore there are no year-on-year comparison results for this topic. The results below demonstrate that the printed payslip still features in some payroll teams, with some printing and distributing to the client or department, and others sending directly to the employee’s home address. However, the vast majority (77%) use an employee self-service platform to enable individuals to access their payslips. Email is the second most popular method, with 36% emailing to employees direct, and 10% asking clients to distribute payslip emails.
Payslip distribution methods
0%
10%
20% 305 40% 50% 60% 70% 80%
90%
Printed - sent to employee department / direct to client
18%
Printed - sent to employee home address
22%
Online - emailed to employee direct
36%
Online - emailed to client to distribute
10%
Online - via employee self-service platform
77%
Other
4%
For the first time, this report also asked questions about the security of payslip information as part of the distribution process. Again, these results reflected the popularity of digital payslips. The majority (67%) of employees had personal login credentials which were used to access their payslips. Where payslips were emailed, these were usually password protected (35%), however 2% confirmed payslips sent via email weren’t password protected. Although this number is small, it’s a concern as this provides no protection to the employees’ personal information.
Multi-factor authentication is often described as the most secure method to protect data security online, however only 17% used this method as a means to access payslips securely.
Online - employee self-service portal accessed only by personal login credentials
66.82%
Online - payslips sent via email to employee email address and are password protected
35.05%
Printed - payslips sent via post not identifiable as a payslip e.g. sent in a plain envelope
20.09%
Online - employee self-service portal accessed only by multi factor authentication
17.29%
Printed - correct distribution is the responsibility of the relevant department / client
11.68%
Printed - correct distribution is the responsibility of the payroll department
6.07%
Online - payslips sent via email to employee email address and are NOT password protected
2.34%
Payslip distribution has been impacted due to the pandemic, with 23% confirming they changed their method of distribution as a direct consequence. It’s clear from the evidence in this report that online payslips are now a key resource for payroll professionals. When respondents were asked what feedback they’d received on payslip distribution methods, the majority commented the key issue related to difficulties in accessing portals. Employees had forgotten login details or were struggling with encryption methods. Many responses pointed to IT literacy as a major challenge for some employees, with requests for paper payslips being received. While the majority (70%) had received no feedback on payslip distribution, it seems there are still those who haven’t embraced the digital payslip in full just yet.
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