JOB DESCRIPTION
Reporting to: Staff Responsibility:
Head of Operations (Ireland)
FoH, Housekeeping and Maintenance staff Security Staff
Key Relationships:
Students/Parents Central office departments Universities/College support teams Suppliers and contractors
RESIDENCE MANAGER – YOUR ROLE The Residence Manager has responsibility for the daily management of their allocated residence(s) under the direction of the Head of Operations (Ireland) HOO). The RM will be responsible for ensuring a high standard of customer service is provided at all times in order to maximise revenue generation. This will be achieved through the delivery of excellent residence services and effective staff management. Ensuring that the residence runs efficiently and cost effectively in line with company policies and procedures, financial management will be a significant focus of the role in conjunction with the Head of Operations (Ireland), with responsibility for daily management of budgets, and cost control. The close working relationship with the team is critical to the success of this role and the city. The ability to manage, coach and develop the team is important, as is the development of relationships with clients. Therefore, the ability to communicate effectively at all levels, demonstrate effective time management and maintain an organised approach to working is essential.
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