KEY RESPONSIBILITIES & ACTIVITIES
BUSINESS DEVELOPMENT • Actively support new and existing business and revenue generating opportunities by working with the HoO to conduct sales viewings and manage the student renewal and expansion process. • Ensure student retention and revenue generating opportunities through the delivery of a high standard of customer service. • Maximise residence occupancy to meet and exceed targets, including building and maintaining a summer rental business. • Complete sales viewings where necessary.
CUSTOMER CARE • Maintain relationships with the University/Colleges in the City.
• Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers’ expectations and service levels, and in line with the National Code
of Standards and LIV Student’s own procedures. • Provide pastoral care and support to residents.
• Be fully conversant with the residences’ Mental Health awareness protocols; be able to direct students to specialist resources and be able to deal with emergency situations if they arise. • Conduct judicial reviews where appropriate. • Ensure revenue generating opportunities through the delivery of a high standard of customer service. • Manage the client move in and client move out process to provide a smooth transition for the client whilst ensuring all administrative, operational and financial aspects are completed to a high standard. DAILY MANAGEMENT • Daily management of the residence to high standards by interpreting and implementing policies and procedures as laid down by VME/LIV Student. • Manage all aspects of administration within the residence including electronic and paper based systems. • Maintain full and up-to-date knowledge of the Company’s policies, procedures and common practices. Inform the HOO and/or HR of any concerns you may have in relation to suspected gaps in that knowledge. • Ensuring that all relevant staff are trained and competent in the Company’s policies and procedures. 15
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