MAINTENANCE, CLEANING & VISUAL STANDARDS • Ensure reactive maintenance work is carried out promptly and in line with the National Code of Standards. • Liaise with maintenance contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures. • Ensure that the residences are clean and highly presentable at all times through management of housekeepers, any cleaning contractors and via daily housekeeping checks. • Ensure all legislative requirements for cleaning and maintenance are met through implementation of company policies and operating practices. • Ensure that a high visual standard is maintained to ensure brand compliance and a high standard of presentation is maintained throughout the residence. PLANNING AND ORGANISING • Effective planning and organising of time and tasks in line with needs of residences and the business as dictated by the HoO. • Adherence to reporting deadlines as laid down by the HoO. • Time and movement management of self and team to ensure adequate staff and management cover of the centre. • REPORTING • Complete reports for reporting to HoO in line with company procedures. • Respond to information requests from Head Office and HoO as directed. • Maintain regular contact with the HoO, keeping them fully updated of pertinent issues, requesting involvement where necessary/ appropriate.
LEARNING, COACHING AND DEVELOPMENT •
• Develop and coach team members in line with the requirements of both the residence and the business, ensuring self-perpetuating teams that are multi-skilled. • Ensure new employees are fully on-boarded and complete their required training. Carry out mid cycle and end of probation appraisals to confirm employment. • Provide and recommend training and development as part of the performance appraisal system. • Keep own skills up to date and acquire new ones as and when required. • Co-operate in any training that the Company feels is necessary for the proper performance of your role. • Attend and fully participate in any relevant training/development, which may be conducted off-site. This may require travel outside of your normal working hours and potentially staying overnight in appropriate accommodation. 17
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