ON CALL
• Act as the principal contact, via telephone, for emergencies within the residence, both during and outside of normal working hours. • Ensure that security staff (in-house and external) are sufficiently trained to deal with all situations short of genuine emergencies. • Attend the residence, as required, outside of normal working hours in order to effectively manage emergencies. HEALTH & SAFETY • Manage all aspects of Health & Safety of the residence from both client and staff perspectives, ensuring the team are trained to the required standard. Follow policies and procedures dictated by current H&S legislation under the guidance of the VME/LIV Student’s Health, Safety & Compliance Manager. • Ensure health and safety checks are completed including fire alarm testing, emergency light testing, monthly checks, emergency equipment and emergency evacuation practices. Ensure good records are maintained. • Be fully conversant with the company’s fire and emergency procedures including personal emergency evacuation plan for disabled students (where appropriate). SITE PRESENTATION AND SUMMER PERIOD • Manage the client move in and client move out process to provide a smooth transition for the client whilst ensuring all administrative, operational and financial aspects are completed to a high standard. • Ensure that the team maintain high levels of site cleanliness and presentation through the summer period, including internal and external areas of the residence, to the standard required by the company. • Manage the process of regular room/building maintenance checks to include resident move in/move out process. • Ensure all resident accommodation is prepared to a high standard agreement ready for new arrivals. • Manage the summer/turn-around period, ensuring that all staff participate and that staff have sufficient breaks in line with the working time directive during this busy time.
AD HOC DUTIES
• Undertake any reasonable ad hoc duties requested by the HoO.
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