Payslip Statistics Survey Report 2023

Payslip information often needs explanation to help employees fully understand their pay. The chart below demonstrates that responding to individual queries as they’re received remains the most popular method to support individuals to better understand their payslips. 44.44% have embraced payslip messages to provide additional information to employees, which shows an increase from 30% in 2022. It may be that the implementation of the health and social care levy increased the popularity of the payslip message functionality within software.

Respondents who said they did something different, describe tools such as:

INTERACTIVE PAYSLIPS

LOCAL INTRANET SITES

NEWSLETTERS AND VIDEOS

VIEW YEAR-ON- YEAR DATA

TOOLS USED TO HELP EMPLOYEES UNDERSTAND THEIR PAY

3%

Physical attachments to payslips

44%

Payslip messages

26%

Self-service communication messages

Self-service portal dashboard tools

19%

20%

Frequently asked questions

3%

Chatbots

54%

No tools used - payroll team responds to individual queries received

5%

Other

21

Percentages have been rounded to the nearest whole number for clarity and in some instances may not total 100%

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