Payroll professionals will be familiar with payroll queries forming part of business-as-usual processes. 35.39% of respondents confirmed the tax code that had been applied was the most frequent query. This question can be a challenging conversation for a payroll professional since they can only operate the code that HMRC confirms.
HMRC has recently communicated to the CIPP that it will ‘review how HMRC can embed tax simplification into our Charter’. This is promising, and the CIPP will keep you updated when we hear more.
MOST FREQUENT PAYROLL QUERY
VIEW YEAR-ON- YEAR DATA
Requesting early access to pay details prior to pay day
Overpayment due to payroll error
0.54%
1.88%
2.41%
Payslip not received
Overpayment due to late data sent to payroll
Underpayment due to payroll error
Underpayment due to late data sent to payroll
3.75%
4.02%
23.06%
Unable to access online payslip / portal
23.06%
35.39%
5.90%
Queried tax code applied
Other
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