PERSON SPECIFICATIONS
Training & Education Essential • ‘GCSE’ Level English Language and Maths (or equivalent) • ‘A’ levels or equivalent
Training & Education
Desirable • Graduate level or equivalent Experience
Experience
Skills & Knowledge
Essential • Working within a customer service environment, and in dealing with customers via a variety of communication mediums including face-to-face, on the phone, via email and social media. • Managing large volumes of work in a customer facing role • Working in roles where an impeccable level of accuracy is key • Understanding of UK Higher Education structure and levels of study Desirable • Consistently administering policies and protocols and developing these over time • Working in a target focused environment and to service level agreements • Working in Higher Education in an admissions focused role • Working knowledge of student records databases • Experience of having studied at Higher Education level • Using Microsoft Dynamics CRM and Student Databases to communicate with customers and internal stakeholders
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