Skills & Knowledge Essential
• Excellent administrative and analytical skills with a keen eye for detail • Effective/ professional communication skills both written and verbal • Understanding of the levels of qualifications offered at the institution and how they fit together • Ability to exercise judgement in line with organisational strategy prioritising work as appropriate • Customer service skills; able to conduct phone and email communication to high standards Desirable • Adept at understanding diverse business requirements and applying them to a varied mix of student caseloads • Ability to work to targets • Ability to communicate effectively with senior stakeholders on issues affecting their application pipelines • Strong product knowledge of the higher education market and the products on offer at the institution • Understanding of how to use student record databases/CRM solutions
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