70 St Mary Axe - General Manager

Job Description

Job Title:

General Manager – 70 St Mary Axe EC2


Property and Asset Management

Reporting To: Regional Facilities Manager/JLL Property Management Surveyor (Director)


The General Manager (GM) is the primary responsible person for all aspects of 70 St Mary Axes’ operational and service performance – acting as the property owners’ ‘Ambassador’ representing all matters relating to the operation and brand of the asset. The GM will maintain and promote the property’s position in the locality as best in class for occupiers to work in.

Key responsibilities


A naturally engaging and articulate ambassador who not only represents the asset itself but also TH Real Estate, JLL and the building’s customers both internally and externally to the wider community. Must have a natural presence, be engaging and promote the very highest of standards possible. Create an ambassadorial role in local industry business groups including Local Authority and community/civic stakeholder meetings, representing the property at local BIDs meetings and any other relevant association meetings.

Operational Management

Page 5 Buildings Be able to demonstrate the ability to operationally manage the outputs and performance of 70 St Mary Axe, meeting its obligations and responsibilities under the contract with JLL. Must be able to demonstrate a wider understanding of the property sector, JLL’s role in the instruction and ensure where possible cost effective delivery: • To understand and implement TH Real Estate’s strategic investment objective and instructions in relation to 70 St Mary Axe. • To assist in Client reporting concerning on-site operational and customer (occupier) related issues. • Work closely with the Property Management Surveyor and raise any matters that may influence valuation/investment considerations including assistance in monitoring occupier’s compliance with covenants. • Establish and maintain high quality Health & Safety arrangements to ensure all risks are identified and are properly addressed and to reviewed as part of JLL’s audit process and Site Compliance inspections. • To work with other aspects of JLL’s ‘Socially Responsible Management’ programme in relation to environmental & sustainability policies. • To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and cost-effective manner. • Be familiar with all heating, ventilating, mechanical and electrical equipment at the property and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place cover O&M manual requirements and no not negate warranties/guarantees. • Maintain, test and implement major incident plans to cover all emergencies.

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