JOB DESCRIPTION
4. Through robust and evidence-based analysis and in collaboration with other service Directors, identify new market opportunities and take the lead on constructing robust business cases and business models to secure new contracts and sustainable client relationships. 5. Contribute to the strategic and operational planning, development and management of the Directorate of Estates and Campus Services (ECS) as a key member of the Directorate and deputising for the Director, when required. 6. Take executive lead responsibility for the identification, development and implementation of all Directorate joint ventures and partnerships. through effective financial planning and control of resources, ensuring all decisions have either a positive impact on commercial return or delivery of service excellence, for both internal and external service provision. 7. Maintain value for money service delivery, 8. In conjunction with Estates Finance and Procurement teams, negotiate and procure contracts on behalf of the Directorate, within the area of operation and advise managers across ECS. generation targets for commercial activity within their areas of responsibility and provide monthly updates to the Directorate on performance targets. 10. Provide necessary analytical data and timely reports on business development opportunities to the ECS Director, ECS senior leadership team and Vice-Chancellor’s Group, as required. 11. Achieve agreed service outcomes and outputs, and a culture of performance management to targets. 12. Contribute to a culture of continuous improvement in order to meet stretching income generation and financial targets whilst 9. Agree and monitor income and profit
maintaining a flexible facilities provision across all campuses and university owned property. 13. Assist in embedding a commercial client and customer service focussed approach to all ECS activities evaluating outputs and driving change agendas to meet demands. 14. Promote a common vision and ownership of the Directorate’s and University’s strategic objectives with external partners. Ensure service partners are delivering to their KPIs and are fully supported by the Directorate to ensure optimal delivery and cost effectiveness. 15. Lead and work collaboratively with colleagues from across the Directorate and at an institutional level to enhance operational processes and integration. Review the implications of hybrid working and how this might impact on the way we deliver campus services into the future. 16. Manage all budgets to meet the Directorate’s strategic and operational business plans. 17. Chair Committees and participate in working groups across the University and Directorate as required. Represent the University at external meetings where required, which can involve the occasional evening or weekend attendance. 18. Support the various departments within the University during any in- or out-of-hours incident management. 19. Represent ECS as part of the Major Incident Team and the wider Business Continuity Process. Act as liaison point across the University and local agencies during a critical incident on and off campus. 20. Any other duties commensurate with the level and grade of this post for which the post holder has the necessary training.
Title of post: Deputy Director – Campus and Commercial Services Starting salary: £ - SS3 (£80,606 - £94,071) School/Directorate: Estates and Facilities Management F/T or % P/T: Full-time (interim for 12 months) Principal location of work: Headington but frequent travel to any University campus / property (located in Oxford and Swindon) Immediate line manager: Director of Estates and Campus Services Staff managed: Direct line management of a team of managers with commercial activity responsibility, currently including 3 departmental Heads: ■ Head of Commercial Operations ■ Head of Residential Services ■ Head of Campus Services The teams employed directly or through the partnerships/supplier arrangements exceed 400 people and experience of leadership within a complex/matrix structure will be a key challenge in this role. Qualifications required for post: A degree or equivalent. A postgraduate or professional qualification in a business, facilities management or marketing discipline is desirable. Experience required for post: A proven and recent track record at senior management level of identifying new business opportunities, driving business and profit growth across a range of commercial activities and delivering value for money within a campus environment that’s aligned to the changing needs of the University community. Demonstrable leadership experience at a similar level, and being able to motivate and direct large teams to meet or exceed targets and deliver high levels of customer care, is essential.
Overall purpose of post: To deliver excellent customer/student experience and a strategic approach to income generation and business development. The Deputy Director – Campus and Commercial Services will be responsible for identifying and driving commercial activity to ensure income growth and diversification across the University, by building new business relationships and partnerships, maximising profit generation from the University’s assets. Additionally, this multifaceted role will provide strategic direction to the supporting aspects of the directorate through the provision of a customer focused facilities management structure and operational delivery of high profile services in a complex and dynamic environment. The post holder will work closely with the Director of Estates and Campus Services, Deputy Director - Estates, and each ECS Divisional Head to support and develop a customer focused service provision using a combination of in-house and outsourced service providers. Main duties: 1. Increase commercial income by at least 10% in year 1 and 20% in year 2 from baseline figures from the 21/22 financial year. 2. Undertake a review of all Campus and Commercial Services activity and service provision and make recommendations on the structure of the Division going forward, including roles and responsibilities, reporting lines and skills development to align with the commercial strategy. Delivery models may also include staff currently working in other areas of the Directorate or the University. 3. Develop and implement an overarching and service-specific commercial strategy across the range of ECS activities to maximise profit and optimise resource usage whilst delivering value for money and service excellence in a wide ranging soft Facilities Management environment.
Made with FlippingBook Annual report maker