QUARTERLY BEAT / OCTOBER 2021 ///
Cont’d. from page 17
Our oath:
If your hospital works on multiple shifts, potentially 24 hours or even evening shifts, set the next shift up for success. You should leave the end of your shift as if a unicorn ran by and made everything perfect the way you would want it when you came in for your shift. Set the next team up for success and that will make you a good team member. Remember that even though you may not work with the next shift they are still part of your team. End on a high note. It might have been a terrible day but you all stuck it out and no one ran out of the hospital crying. It’s okay if that was the only good thing that happened. Laugh and say, “Today was not a good day, but we all stuck it out and no one ran out of the building with their hands above their heads screaming.” That’s a positive end to the day. Ideally, the wins for the day will be bigger. It may be a simple “good job everyone” or “see you all tomorrow” or “I can’t wait to see Mrs. Smith’s new puppy tomorrow”. Regardless, there should be some conclusive statement that is overall positive to end the day from every team member. Remember that if you are the team member who didn’t stock the drawer or left the trash overfilling, it will either be there for you the next day or your teammate who comes in for the next shift is not going to be happy. End the day with a unicorn, not a pile of trash. A Good Team Member A good team member is one that is engaged, comes in on time, helps out their fellow team members, doesn’t gossip, smiles, and create moments of laughter. Just think about someone who does all those things and you likely want them as part of your team. Recognizing that there are so many types of personalities out there and realizing that none of them are better than the other is important. By understanding a little bit about personalities and assuming good intention while being kind you can be an amazing team member. Happiness and laughter means that when you go home at the end of the day you don’t spend an hour venting to your family and friends. It means you have an easier life that can be more enjoyable. Being a good team member means that you want your job to be enjoyable so that you can go home stress-free and enjoy the other parts of your life. If everybody could have that mindset, we would have great teams in every hospital.
that they need to deal with. The person who has declined to help another area of the hospital should provide a reason OR provide a timeline that they could be able to help them. “I’m just finishing up with this patient and then I can come over in about five minutes to help restrain that dog.” Ultimately, it is important to remember that every job is important in that hospital. There is not one that is more important than the other. Doctors would not have appointments if the front office did not make them. Technicians would not have patient orders if doctors did not provide them. Front office would not have phones to answer if doctors did not see patients. Remembering that you are all part of the same hospital is important so that you can help each other when time allows. It is every single team members job to help each other out. Create Moments of Laughter & Fun The best team member is a fun team member. For those that are introverted this doesn’t mean you have to be the life of the party. However, even an introvert knows what is fun. Maybe it simply bringing in some chocolate or it’s playing a good song. Maybe it’s printing out a picture of a unicorn and putting someone’s name underneath it. Maybe it’s wearing a silly hat or breaking out into crazy dance moves. And it could be as simple as laughing over something that is not going quite as planned. “Today really stinks like the biggest pile of stinky poop, right?” “Yes, it smells like HGE met IBD.” If you do not have fun then you likely will not last in that particular job for very long. It can be argued that you spend more time with those at your job then you do with your family and friends. It’s important to have fun with them. If you notice a team member struggling, hitting the keys of the keyboard in an angry fashion or maybe just not talking like they usually do, put a candy bar in front of them. That usually gets them to smile. There has to be silly moments of laughter and fun throughout the day. The best teammate ensures those moments happen. Ending The Day With a Unicorn Flying By There has to be a good end to the day. A good teammate will take in the day and be good to their coworkers on the way out. Say goodbye. Don’t just walk out the door. Even though veterinary medicine is shift work, it is very rare that the team members leave exactly at the time they are scheduled to. Don’t be the team member that runs out the door exactly at 5:00 PM.
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