FIBER INTERNET FIBER INTERNET
The Business Leader’s Guide to Fiber Internet
SEGRA .COM
Why This Guide Matters
We’ll walk you through everything you need to know about upgrading to a business-grade fiber network. • How to assess your current internet needs and determine whether fiber is the right move. • The key differences between business-only fiber and shared networks (and why it matters). • A simple way to consider ROI so you can make a financially sound decision. • How to evaluate providers and spot red flags before you sign a contract. • Real-world examples of fiber in action to help you visualize the impact. By the time you finish reading, you’ll have a clear path forward – and the confidence to choose a solution that won’t hold your business back.
The internet isn’t just another tool for your business — it’s the backbone of everything you do. It connects your team, powers your operations and keeps you competitive. But not all internet is built for business. Maybe you’ve noticed sluggish performance during peak hours. Maybe your team has been interrupted by unexpected outages. Or maybe security concerns have you questioning whether your current provider is really delivering what you need. Whatever brought you here, one thing is clear: you’re ready for something better.
That’s where this guide comes in.
Let’s get started.
833. GO.SEGRA • SEGRA .COM
QUICK ASSESSMENT QUICK ASSESSMENT
Is Your Business Ready for Fiber? Do you experience slow speeds or service interruptions at peak hours? Are remote employees or cloud applications struggling with lag? Has downtime ever impacted customer service, revenue or productivity? Are security risks a concern with your current provider? Is your business growing, adding locations or increasing tech demands? If you answered “yes” to any of these, it may be time to explore a business-grade fiber solution. Understanding Your Needs A smaller office with local clients has different requirements than a multi-location enterprise. Before choosing a new provider, map out exactly what your business requires from an internet service. Consider: • Bandwidth demands (current and future growth) • Number of users and devices on your network • Critical business applications (VoIP, cloud platforms, video conferencing, etc.) □ □ □ □ □
Assess Your Business Internet Needs Is your current internet setup good enough? Or is it holding you back? Answer these five quick questions to find out.
• Security requirements based on industry compliance • Remote work and multi-location connectivity needs
Your business deserves an internet connection that works as hard as you do. Segra’s business-only fiber network delivers fast, reliable and scalable connectivity — so slow speeds, security risks and downtime never hold you back. Whether you’re growing, adding location or optimizing your operations, let’s discuss how Segra can power your business.
Visit segra.com to get started.
833. GO.SEGRA • SEGRA .COM
Understand Why Business-Only Fiber Matters
Not all internet is created equal. If your business has ever experienced cloud-based tools stalling at the worst possible moment or files dragging through an endless upload, it’s not an accident – it’s how shared internet is designed to work. Most providers mix business and residential traffic, meaning your connection constantly competes for bandwidth. At 3:00 PM, when kids get home from school and streaming spikes, your internet slows down. That’s because those networks prioritize home users, not businesses like yours. A business-only fiber network eliminates that problem by giving you dedicated bandwidth built for peak performance.
Business Fiber vs. Shared Networks
BUSINESS-ONLY FIBER
SHARED NETWORK
Dedicated, consistent high speeds
Slower during peak hours
Speed
Reliability you can count on
Prone to congestion and downtime
Reliability
Private connection, more secure
Higher risk of cyber threats
Security
Easily expands with business growth
Scalability
Limited flexibility
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3 Reasons Business-Only Fiber Is the Best Choice
Your business shouldn’t have to fight for bandwidth. With Segra’s business-only fiber network, you get:
“Fiber is too expensive for my business.” Many providers offer cost-effective options, and the long-term ROI often outweighs the cost. “I don’t need fiber unless I have a massive company.” Even small businesses benefit from dedicated connectivity, especially those relying on cloud services. “Fiber is only for tech-heavy industries.” Industries like healthcare, finance and retail all depend on high-speed, secure connections. Myth-Busters: Common Misconceptions About Business Fiber
1. RELIABILITY that supports business operations With guaranteed uptime and performance, your team can stay productive without interruptions. 2. PERFORMANCE that meets demand No more buffering video calls or laggy cloud apps; fiber always delivers consistent speeds. 3. SECURITY that protects your data Unlike shared networks, fiber connections are inherently more secure, reducing cyber risks. Ready for a network that’s built for you? Visit segra.com to get started.
Your business shouldn’t have to fight for bandwidth.
With Segra’s business-only fiber network, you get dedicated, high-performance connectivity that
won’t slow down during peak hours. Ready for a network built for you?
Visit segra.com to get started.
833. GO.SEGRA • SEGRA .COM
Making the Financial Case for Business-Only Fiber Internet
When networks are not built for business demands, the impact is felt across every department and team – and a business-grade fiber connection is more cost- efficient in the long run. It eliminates the financial risks of downtime, improves productivity and ensures that your customers and employees never have to wait on your network to get things done. Let’s examine the hidden costs of poor connectivity and what your business stands to gain from a network built for business.
Investing in business fiber isn’t just about upgrading your internet – it’s about protecting your bottom line. While switching internet providers might seem like a big commitment, the real question isn’t “How much does fiber cost?” It’s “How much is unreliable internet already costing you?” Slow speeds, service disruptions, security breaches, unhappy employees and missed sales – these hidden costs add up fast and don’t always appear on a monthly bill. No matter the industry, businesses today rely on seamless connectivity to operate efficiently, serve customers and stay competitive.
The Hidden Costs of Poor Connectivity
HIDDEN COST
WHAT YOU NEED TO KNOW
BUSINESS FIBER’S ROI
$14,056 per minute is the average cost of unplanned downtime for businesses. For larger enterprises, it rises to $23,750 per minute . Some providers throttle speeds or impose hidden fees when you exceed data caps.
Frequent service disruptions that impact operations
With higher uptime guarantees, fiber minimizes these costly interruptions.
Overages and surprise fees from bandwidth limits
You get transparent pricing with consistent performance – no surprises.
Dedicated, private connections reduce security risks and protect sensitive business data. Provides consistent, high-speed connectivity, enabling employees to perform tasks without interruption. Ensures rapid, reliable communication channels so your team can respond to customers swiftly.
In 2024, $4.88 million was the average cost of a data breach.
Cybersecurity vulnerabilities
51% of employees report slow speeds as a top complaint with workforce technology. More than half of consumers will switch to a competitor after one bad experience.
Employee dissatisfaction and reduced productivity
Lost revenue and customer trust
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10 Questions to ask Your Provider (And Why They Matter)
1. HOW RELIABLE IS YOUR NETWORK? Your business relies on uninterrupted connectivity. Ask about network redundancies, outage response times and historical performance metrics to ensure your provider can keep your business online. 2. DO YOU OFFER DEDICATED BUSINESS-ONLY FIBER, OR IS THE BANDWIDTH SHARED? Shared networks can result in congestion and slower speeds during peak hours. Business-only fiber ensures consistent, high-performance connectivity. 3. HOW DO YOU HANDLE NETWORK SECURITY? Cyber threats are escalating. Ask about built-in security features, DDoS protection and whether they offer proactive monitoring to mitigate risks.
4. WHAT’S THE TOTAL COST, AND ARE THERE ANY HIDDEN FEES? Some providers advertise low base prices but charge extra for installation, service upgrades or exceeding data limits. Get a clear, transparent breakdown. 5. CAN THE SERVICE SCALE AS MY BUSINESS GROWS? Whether adding locations, hiring more employees or moving to cloud-based applications, you need a flexible, scalable solution provider. 6. DO YOU OFFER 24/7 SUPPORT WITH REAL-TIME MONITORING? Internet issues don’t just happen during business hours. Look for real people who are available 24/7 and can respond quickly to service disruptions.
7. WHAT’S THE INSTALLATION TIMELINE? If you upgrade your service, you don’t want long delays disrupting operations. Get a realistic timeframe for installation and deployment. 8. HOW DOES YOUR FIBER COMPARE TO COMPETITORS? A provider should be able to explain its unique value proposition, whether it’s higher speeds, better service or more robust support. 9. DO YOU PROVIDE CUSTOMIZED SOLUTIONS? Businesses have different needs. Ensure the provider can tailor solutions to industry-specific requirements, from multi-location networks to hybrid cloud integrations. 10. CAN I SEE CUSTOMER TESTIMONIALS OR CASE STUDIES?
Real-world proof matters. Ask for case studies or customer references to ensure the provider has a track record of success in your industry.
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How Business-Only Fiber Internet Improves Operations SEE IT IN ACTION SEE IT IN ACTION
Rural Healthcare: Bridge the Connectivity Gap Dr. Davis runs a regional healthcare network serving rural communities, where access to specialists and timely care can mean the difference between life and death. Her team struggles with lagging telehealth appointments and connectivity issues between remote clinics.
WITH A DEDICATED FIBER CONNECTION, HER NETWORK OFFERS:
Reliable telemedicine services , allowing rural patients to see specialists without traveling hours to the nearest hospital. Seamless access to electronic health records (EHRs) across multiple locations ensuring doctors and nurses have the necessary information. HIPAA-compliant network security that protects patient data, even across remote facilities.
How Business-Only Fiber Internet Improves Operations SEE IT IN ACTION SEE IT IN ACTION
Manufacturing: Power Smart Factories Mike runs an automotive parts manufacturer that depends on automated machinery, cloud-based monitoring and real-time supply chain coordination. But with a shared internet connection, network slowdowns delay production, causing costly bottlenecks.
WITH A BUSINESS-ONLY FIBER SOLUTION, HIS COMPANY NOW HAS:
Ultra-reliable, high-speed internet that keeps production running 24/7.
Low-latency connections for cloud-based monitoring and predictive maintenance.
Built-in security to protect proprietary designs and sensitive customer data.
How Business-Only Fiber Internet Improves Operations SEE IT IN ACTION SEE IT IN ACTION
Retail: Speed Up Transactions and Customer Experience For Sarah, owner of a fast – growing boutique chain, slow checkout times and unreliable Wi-Fi cost her customers. Every lagging POS transaction leads to frustrated shoppers and missed sales. And with inventory and sales data syncing across locations, she needs a trustworthy connection.
AFTER UPGRADING TO FIBER, HER BUSINESS CAN BENEFIT FROM:
Lightning-fast transactions at the register —no more waiting on credit card approvals.
Reliable, always-on connectivity to support her e-commerce site and in-store operations.
Stronger in-store Wi-Fi that keeps customers engaged and shopping longer.
Join a Network Built for Business.
The demands on your business aren’t slowing down. Neither should your network. Everything runs on connectivity, no matter how you do business – building, creating, selling or serving. Reliability – When downtime isn’t an option, dedicated fiber keeps your business running with no lag, no slowdowns and no competition for bandwidth. Service – Your internet should come with real support. Not endless hold times, not chatbots, but expert help from people who know your business. Flexibility – Whether you’re scaling up, adding locations or embracing new technology, your network can’t be what holds you back.
That’s why more businesses are moving beyond traditional, shared networks and choosing fiber built exclusively for business. The businesses that lead tomorrow will be the ones investing in better connectivity today. Make sure your network is built for what’s next.
833. GO.SEGRA • SEGRA .COM
About Segra Built for Business. Powered by People.
At Segra, we’re in the business of you. With one of the largest independent fiber networks in the country, we deliver 100% business-only connectivity built for performance, security and scale. You never share your bandwidth with residential traffic, so you get consistent connectivity when it matters most. And because great service starts with great people, we back it all with a real, dedicated support team – not automated menus or call centers halfway across the world.
If your business depends on the internet, your internet should depend on Segra. Let’s get your business the internet it deserves.
Visit segra.com to get started.
833. GO.SEGRA • SEGRA .COM
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