10 Questions to ask Your Provider (And Why They Matter)
1. HOW RELIABLE IS YOUR NETWORK? Your business relies on uninterrupted connectivity. Ask about network redundancies, outage response times and historical performance metrics to ensure your provider can keep your business online. 2. DO YOU OFFER DEDICATED BUSINESS-ONLY FIBER, OR IS THE BANDWIDTH SHARED? Shared networks can result in congestion and slower speeds during peak hours. Business-only fiber ensures consistent, high-performance connectivity. 3. HOW DO YOU HANDLE NETWORK SECURITY? Cyber threats are escalating. Ask about built-in security features, DDoS protection and whether they offer proactive monitoring to mitigate risks.
4. WHAT’S THE TOTAL COST, AND ARE THERE ANY HIDDEN FEES? Some providers advertise low base prices but charge extra for installation, service upgrades or exceeding data limits. Get a clear, transparent breakdown. 5. CAN THE SERVICE SCALE AS MY BUSINESS GROWS? Whether adding locations, hiring more employees or moving to cloud-based applications, you need a flexible, scalable solution provider. 6. DO YOU OFFER 24/7 SUPPORT WITH REAL-TIME MONITORING? Internet issues don’t just happen during business hours. Look for real people who are available 24/7 and can respond quickly to service disruptions.
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