30 DAYS ACTION PLAN GUIDELINES
SMART model
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Emphasise actions on: - Setting up collaboration structures - Communication actions - Reviewing information (data)
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• Always ask yourselves: do my actions support the Strategic Vision?
Example:
Strategic Pillar: Innovative guest offers
Actions: - Identify current products and services in the hotel that seem to be perceived as boring and traditional. - Investigate world best practices on innovative products and services in the Luxury Hospitality services and summarise with a presentation. - Create an “ideas box” for colleagues to answer the question: based on conversations with the guests: What would they like to have/see in our hotel that we currently don’t have?
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