TO YOUR BENEFIT
To access a provider via telehealth, here’s what you need to do: Step 1: Find a provider and schedule an appointment. • Visit liveandworkwell.com and enter the access code Medica . • Select Find a Resource > Virtual Visits from the dropdown menu and click the Get Started button. • Select the network Medica Advantage Solution and click Submit. • Use the search tool to find a provider that interests you. You can filter for location and specialties and also can see reviews on many of the providers. The search results for each provider will indicate whether you can schedule a virtual visit online or need to call to schedule a virtual visit. Step 2: Prepare for your telehealth/ virtual visit. Use the video calling feature on your computer to see and talk to your provider face-to-face during your scheduled appointment. You will need a high-speed internet connection. Step 3: Meet with your chosen provider. Enjoy a private, confidential conversation with your provider via your computer. If you scheduled your appointment online, you received an email with a link. If you scheduled by phone, follow the instructions they gave you when you called them. Questions? Call 1-800-848-8327 (TTY: 711 ) 24 hours a day, 7 days per week. * Telehealth services are sometimes called virtual visits , such as on liveandworkwell.com .
NEWIN2020: TELEHEALTHVISITS
FORMENTAL HEALTHCARE, OUTPATIENT
SUBSTANCEABUSE ANDPSYCHIATRIC SERVICES Want to talk to someone about your depression, anxiety, substance abuse or other mental health concerns? Starting this year, you can choose whether you want to access care from a therapist or psychiatrist in their o ce or online from your home. Telehealth services* are covered at the same cost-sharing amounts to you as other individual sessions for outpatient mental health care, substance abuse or psychiatric services.
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MEDICA MAGAZINE | SPRING 2020
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