• Ensuring that the property is adequately and appropriately resourced and that the workload is allocated accordingly. • Manage and develop capability across the property team, raising performance through coaching and feedback, using performance management methods where appropriate. • Liaison with Homes for Students central support team and management. • Overall accountability for property performance against KPIs, including customer satisfaction, compliance & financial information. • Undertake monthly property KPI and financial reporting, ensuring set deadlines are met. • Instigate new initiatives in conjunction with the University or College relating to student experience or property efficiency, such as, energy saving awareness. • Create and maintain effective working relationships with key client, University, College and local contact personnel. • Implement and manage service or performance improvements and customer satisfaction. • Work collaboratively with the wider property management team to share best practice. • Hold regular 1-1’s with direct reports and set SMART, stretching and realistic objectives. • To be vigilant regarding student welfare issues and to report any student problem or any unusual behaviours to your line manager immediately.
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