Approaches tip 1: Be blunt I don’t beat around the bush when I approach people about Melaleuca because I don’t like the feeling of being backed into a meeting that I don’t know I’m getting into. If somebody comes at me saying something like, “I have this thing and I can’t tell you about it,” I run away a million miles an hour. So don’t beat around the bush. I feel like if you just give people the benefit of the doubt, you’ll be surprised at their responses. Approaches tip 2: Follow up While this is not technically one of the Critical Activities, it is crucial. And it gets undervalued. I have seen so many people come to Melaleuca and they’re excited and passionate. They have a big why , and a ton of talent. But they come and go because somebody says no to them. Somebody ignores their text message. Somebody canceled. Somebody says, “Not right now.” And to that business builder, the negative response equals a total fail. But what I know and what I’m telling you is that on average it takes seven to ten times for somebody to look at shopping at Melaleuca before they’ll commit. And it’s not just Melaleuca, this rule applies all across our lives. So be patient and follow up with your contacts. Approaches tip 3: Give good customer service Again, providing good customer service is not one of the Critical Activities, but it is crucial. People don’t remember what we do, but they do remember how we make them feel. Your relationship with your customer doesn’t end when they open a shopping account – that’s when it really begins.
A Russian tortoise lover group. I have this dang tortoise for the next 50 years, so I might as well meet some tortoise people. There are a million ways to add to your contact list. But here’s the thing – what would you say if I were to tell you your goal this year is to add 1,000 new names to your contact list? Your stomach would drop. But what would you say if I said, “Add three names to your list a day, three people to your list every single day”? If you did that 365 days a year, you would surpass that 1,000 mark. That’s the power of daily habits. That’s the power of compounding your efforts.
Thankfully, we get to learn how to provide good customer service from the best at Melaleuca. It comes from the top. I have never been a part of a company or a place that makes me feel more valued or that makes me feel more appreciated. They go out of their way every single day to make sure that we know we are a part of something, to educate us, and to love on us. An educated customer never leaves Melaleuca. Once they find out about methylated B vitamins, once they find out about the ingredients, once they experience the products – an educated and appreciated customer will never stop shopping. Approaches tip 4: Believe in yourself You have to believe in yourself. You have to believe you are worthy. You have to believe that you are enough and that hard work pays off. You hear these stories all the time: athletes who make the most unlikely shots, doctors who successfully do the riskiest procedures, people who achieve the seemingly impossible. If you ask them how the heck did they do it, one common denominator is belief. They believed in themselves and refused the alternative. Put another way – we experience what we expect.
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Accountability sheet Item 2: Approaches
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Remember, we are not salespeople. We are problem solvers. We are listeners. We are helpers. We enhance lives. So keep your approaches simple. You don’t have to overcomplicate them. You don’t have to think every single approach through all the way to the end. You just have to introduce people to the store. Just get Melaleuca in front of people. The product sells itself.
Accountability sheet item 1: Add to your contact list
Number one is the first Critical Activity, which is adding to your contact list. I’m going to share a couple of tips about your contact list. One is not to leave anybody off it. Don’t forget anybody. Include your doctor, your chiropractor, your kids’ teachers, people you went to high school with, friends, family, acquaintances – everyone needs Melaleuca.
Contact list tip: Keep adding to your contact list
You’ve got to keep adding to your list. And this year, get a little creative. I am joining a virtual Sunday School class out of my church from Oklahoma. I’m going to join some committees. I’m going to get more involved in my kids’ school. I’m partnering with a nonprofit. I believe in the law of magnetism. I believe we are the average of the people we spend the most time with, so I’m going to go find some cool people to hang out with. Use social media to make friends. Go find some groups. There’s one mama who I’ve been interacting with recently who I’m super excited about (eventually I think she’ll be in my business). Guess where I met her.
It’s your turn This year, it’s your time. This year, you fly. Today is an invitation. Let’s roll up our sleeves. Let’s write down everything we want in our lives and be crazy about it. Let’s write down scary, insanely big goals, and then let’s do the daily work. Let’s succeed one step at a time, one habit at a time, doing the Critical Activities every single day until they are so normal that they’re just like brushing our teeth. Let’s win the day, and let’s start now. This is your year and I am in it with you. Melaleuca is in it with you. So let’s go show this year what we’re made of!
16 OCTOBER / NOVEMBER / DECEMBER | EU.MELALEUCA.COM
OCTOBER / NOVEMBER / DECEMBER | EU.MELALEUCA.COM 17
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