OARS Skills Observer Sheet (Core Competency: 4.7)
In the observer role, listen carefully to the certified peer specialist and place a hash mark for each OARS skill demonstrated. Try to count and categorize everything the certified peer specialist says. Note examples in each category, including any observed listening roadblocks. Watch for… Count (hash mark) Note examples O pen question What… How… Describe… Tell me about… closed questions Can you…
Do you… Are you… Is there… A ffirmation
must be specific R eflections (simple) Repeat Rephrase must be statements count a summary as one reflection R eflections (complex) Paraphrase Double-sided Feeling Metaphor Coming alongside Continuing the paragraph Listening roadblocks
Advising Agreeing Reassuring Sympathizing
101
Made with FlippingBook - professional solution for displaying marketing and sales documents online