Skillful sharing of information: Ask-Share-Ask The Ask-Share-Ask procedure is a skillful way to ensure that relevant, useful information is provided. In this procedure, a certified peer specialist shares information sandwiched between two useful questions. Ask . The first step is to ask. Find out what the peer may already know about the topic, issue, or situation. Draw out the person’s knowledge, experience, and wisdom. Here are some examples of open questions: • “What do you already know about…?” • “What has been your experience with…?” • “In your experience with this situation, what lessons have you learned?” Then, find out what information might be useful about the topic, issue, or situation or ask for permission to share information. Here are some examples: • “What would you like to know about?” • “What information can I share that might be useful?” or “I have some information that might be relevant. Would you be interested?” • “Would it be okay if I shared a perspective on this situation?” Share . Once there is peer permission, the second step is to share the information. Consider these guidelines for ensuring the information is useful: • Share information concisely. The peer will be able to better process information that is shared in small, manageable chunks rather than extensive information shared with many details. • Share information clearly. Avoid jargon, labels, and clinical terms. Instead, use everyday language. • Share information in a neutral tone of voice. It is up to the peer how the information may or may not be used. Taking a stance of neutrality (versus influence) helps support peer autonomy and their right to self-determination. Ask . The final step is to ask for the peer’s understanding, interpretation, or response to the information just shared. This crucial step allows the peer to make meaning of the information and to consider its relevance for an actionable next step. Here are some example open questions:
• “What is your opinion on this?” • “What are your thoughts on this?” • “I wonder what this all means to you.”
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