Preparing response to anger Certified peer specialists are uniquely positioned to support people who express anger. However, to respond, thoughtful preparation is required. Why? Because if certified peer specialists understand and manage their own experiences with anger, a powerful presence can be provided to hold space for a peer’s anger. Describing this as compassionate communication, Lindsey Dickenson notes in an article published on ExperienceLife.com that, “When we’re able to pay attention to core needs—our own and others’—we’re motivated to act out of compassion instead of out of guilt, fear, or shame. And, when we are motivated by compassion, we do not rely on defensive or blaming language—language that stalls and sometimes completely derails effective communication—in difficult situations. Instead, we approach others with more kindness and understanding—and, in turn, we’re more likely to be able to both give and receive what’s most needed.” There are several steps that certified peer specialists can practice to prepare for the eventual encounter of a peer’s anger. The good news is that these steps have been central themes in this course: self-awareness, self-care, community care, and setting healthy boundaries.
1. Observe the situation. 2. Identify your feelings. 3. Identify your needs. 4. Make request.
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