Describing service activity
Deficit-based language
Strengths-based language
Baseline
Self-determined quality of life Challenges, potential setback
Clinical decompensation, relapse, failure Discharged to aftercare, maintaining
Person is connected to social, or community supports Person is following up with recovery-oriented supports Promoting and sustaining recovery, building resilience, using harm reduction approach Person prefers other strategies and pathways Person is making their own decisions Person’s concerns are not being acknowledged by the treatment team Providing support in a person-centered manner, opportunity to clarify boundaries
Clinical stability, abstinence
Non-compliant with medications, treatment resistant
Enable, learned dependency
Front-line staff, "in the trenches"
Avoid using war metaphors Use job title
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