• Community provider grievance process. The state grievance examiner is a member of the Client Rights Office staff and conducts reviews of grievances from individuals dissatisfied with the outcome of their complaint about services provided in the community. The state grievance examiner also may review any complaints about the community grievance procedure itself. • State facility grievance process. Client Rights Office staff receive and process requests for reviews of grievances from patients of facilities operated by the Wisconsin Department of Health Services dissatisfied with the results of the first two levels of the grievance resolution process. • Approval of research. Client Rights Office staff reviews all research proposals involving anyone who is served by the office. Recommendations on whether to approve a research project are forwarded to the administrator of the Division of Public Health. This position decides whether the study will receive final approval from the Department of Health Services. All facilities and programs operating in the community are required to display client rights posters in public view and obtain client rights and informed consent annually. Programs are also required to have an internal client rights officer that assists consumers with grievances before complaints reach the level of the state.
FURTHER READING: Wisconsin Department of Health Services – Client Rights Office https://www.dhs.wisconsin.gov/clientrights/index.htm
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