Reflective Listening Cheat Sheet Reflection levels • Simple reflection : Repeat (same words) or rephrase (slight change of words). This is useful for clarifying what a peer said. • Complex reflection : Paraphrase (restatement) which brings in an educated guess or inference about the person’s underlying meaning or emotion. If the guess about a person’s deeper meaning or emotion is accurate, this is a powerful expression of empathy. Types of complex reflection • Double-sided : Both sides of ambivalence about change (advantages/ disadvantages) are contained in a single reflection. o Peer: I am so much more open when I drink, but the next morning can be rough. o Certified peer specialist: On one hand, you like drinking, and on the other hand, you do not like the consequences. • Feeling : Reflection of implied feeling or emotion. Name it. o Peer: I might test positive for marijuana on the drug test. o Certified peer specialist: You are worried about this. • Metaphor : This is “picture language” or statements that evoke images. o It is as if a dam broke, and emotion is flooding out. o For you, recovery is like climbing a mountain and you are trying to get to a peak for a nice view. o You hit a wall on trying to figure this out. • Coming alongside : Take up and reflect the side of the struggle or challenge; this is empathy in action. o Peer: I cannot take these meds anymore. o Certified peer specialist: The side effects have become unbearable.
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