Delivery Information
Lead times and costs If you haven’t received a ‘Thank You For Your Order’ confirmation email within 24 hours of placing your order, or your products have not been delivered within the timescales stated in the Confirmation Despatched or Courier Confirmation email, then please email our Customer Services team info@progreen.co.uk or phone us on 0330 175 8704 . Standard UK Mainland Delivery Delivery is generally one to two working days available on all orders placed Monday - Thursday before 11am (excluding Bank Holidays) Some outer regions of Great Britain, Northern Ireland and off shore islands are likely to take longer and are treated as ‘Non Mainland Parcels’ or ‘Extended Areas’. This is based on payment being received and availability of the full consignment of products you ordered. Delivery charges are based on weight and dimensions of the goods ordered, and the location of the delivery address. All orders via our couriers will make three delivery attempts. If these attempts fail, your order will be returned to us and if you wish us to redeliver the order, you will incur the delivery charge again. All palletised deliveries will have one delivery attempt only. When our courier delivers your goods you will be asked to sign for them to acknowledge you have received them. Unfortunately we cannot be held responsible for unforeseen delays from our third party operators, or suppliers who despatch direct. Faster or timed delivery We can arrange for pre 2.00pm deliveries or Saturday deliveries however please email us or call us on 0330 175 8704 to find out costs and if it is available in your area.
Collection from Head Office Products can be collected from our Head Office - Monday to Friday 8.30am - 5.00pm Please check before you visit that the product you require is in stock call 0330 175 8704 or email info@progreen.co.uk How delivery is calculated Delivery is calculated on the weight of your order - Up to 25 kg/L can be despatched in one parcel. Most areas of the UK will be charged a standard fee+ VAT up to 25 kg/L however the Scottish Highlands, Northern Ireland, Isle of Man and the Isles of Scilly will be charged a higher amount+ VAT as a Non Mainland or Extended Area. For more information please contact us. We will always try to deliver your goods in the most economic cost effective way. Delivery around Bank Holidays Deliveries are not made on: New Year’s Day - New Year’s Bank Holiday (in lieu) - Good Friday- Easter Monday- Early May Bank Holiday - Spring Bank Holiday - Early August Bank Holiday (Scotland only) - August Bank Holiday (England, Wales and N. Ireland only) - Christmas Day - Boxing Day Pre 2.00pm Timed Deliveries may not be available around Bank Holidays. Postcode restrictions apply. Delivery - Signatures All deliveries will require signing for. If no one is available to sign for delivery you can request it is left in a safe place by leaving a note for the courier with a signature, requesting the item is left without being signed for. If you opt to do this, it is at your own risk and the driver’s discretion. ProGreen Weed Control Solutions Ltd do not accept any liability for any loss or damage to the package after it has been authorised for release by the receiver. Please note all professional pesticide products must be signed for.
Pallet Deliveries Only Pallet Deliveries are sent via lorry. Normal orders will be despatched using smaller vehicles. The maximum pallet weight for a 7.5T lorry is 750kg including the packaging and the pallet itself. The maximum pallet weight for a larger lorry is 1.2T inluding the packaging and pallet itself. If it looks like your ProGreen order will require delivery on a pallet then please consider the following questions: • Will you need a tail lift and pallet truck? • Is there enough space at your delivery point? • Is your delivery point on a slope or incline? • Is the surface at your delivery point grass, gravel or uneven? • Are you able to accept deliveries from 18T vehicles or can you only receive 7.5T lorries? • Do you have a forklift or similar at your delivery point should a larger vehicle be used for your order? If you have any queries regarding pallet deliveries please contact us on 0330 175 8704
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