FY2016-17 Budget Final

ACTIVITY SUMMARY

PROGRAM/ACTIVITY LIBRARY SERVICES

DEPARTMENT

ACCOUNT

LIBRARY

101-003-010

* Increase usage of materials, including books, electronic content, and audio visual materials, by satisfying market demands. * Increase program attendance. * Increase customer satisfaction of interaction with Library staff members, as measured through the survey distributed to on-scene patrons. * Maintain and provide to the public the use of computers and appropriate software. PERFORMANCE MEASURES/SERVICE LEVELS MISSION/PROGRAM DESCRIPTION The mission of the DeSoto Public Library is to provide books, materials, programs and services to residents of all ages to assist in their pursuit of information and resources to meet their educational, cultural, recreational, professional or vocational and related computer access needs. GOALS AND OBJECTIVES

FY 2014 Actuals

FY 2015 Actuals

FY 2016 Target

FY 2017 Target

Quantifiable Factor(s)

Activity Demand/Workload Number of public use computers

43

43

43

43

Number of adult, teen, and youth programs per annum Number of customer service surveys completed Number of items checked out and used by customers

264

300

320

320

252

280

300

300

163,830

200,000

240,000

245,000

Efficiency/Effectiveness Measures M&O budget per capita M&O budget % of General Fund budget

$17.24 2.63%

$16.92 2.64%

$18.72 2.80%

$22.19 3.09%

Average number of daily public use computer logins Average number of participants per program Percentage of satisfaction reported through customer service surveys Average turnaround time for shelving of materials

210

230

240

245

12

15

20

21

90%

95%

95%

95%

30

24

24

24

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