Interview with Metro Storage Find out more about Metro Storage – one of the biggest providers of self-storage in Central London – who like to consider themselves your spare room on your doorstep!
Why should people choose a storage provider? Self-storage is an easy and convenient way to store your belongings especially if you’re moving house and have a gap between your last property and the next. Storage can also be ideal if you’re looking to redecorate after you’ve moved house and need to create some room. At Metro Storage we offer a range of unit sizes so you can find one that works for you. Our extensive opening times mean you can visit at a time that suits you and our flexible terms allow you to extend or end your storage when you need to without incurring unnecessary fees. What would you say to someone who is hesitant to use a storage facility? Try a viewing and ask as many questions as you can whilst you’re there. Self-Storage is still relatively misunderstood but booking a viewing and seeing the storage space for yourself can help to overcome this. At Metro Storage we offer a personal customer service assistant that will be able to help you every step of the way should you have any questions. There is also a wealth of information and videos on our website that will help to explain how storage works. With us you only pay for the days that you use. If you decide you’re not happy after 14 days we’ll refund for any days that you haven’t used, so why not give it a try? Who or what have been your major influences and role models? We first saw the self-storage concept in Manhattan, New York, USA. A company called The Manhattan Mini-Storage company used to have a near monopoly in the city back in the mid-to-late 90’s. We were heavily involved in the Central London parking market at the time, having at one time 13 car parks in Chelsea and the West End, but the Congestion Charge was just around the corner and we knew we needed to diversify quickly. Self-storage seemed the perfect partner business – ultimately taking a large area, splitting it into smaller segments and renting these out – either for customer’s cars or belongings. Once we decided to get seriously involved in the industry, we worked very closely with a number of key suppliers, but soon settled on working with Mark and Andrew at Active Supply & Design. Both were
great to work with. They were very knowledgeable, happy to share their knowledge and good people! Is there a project that you are most proud of? Our first will always stand out in my mind. I was in my late 20’s, had just secured a long lease on a 30,000 sq.ft. warehouse next door to the Oval cricket ground in Kennington, London. And when we got the keys and walked around this massive three storey warehouse, we were a little ‘nervous’ about how on earth we were going to fill it! We had some prior knowledge of the self-storage industry – having put storage units in all the nooks and crannies where we couldn’t park cars in our car parks in Chelsea and the West End. They had filled and thankfully stayed full. However, we were about to embark on a much bigger project, so there was a certain amount of ‘learning on the job’. One of the best ideas we had was to do the fit out floor by floor, learning as we went. By the time we got to the top floor, we had just about figured it out! What would a typical storage package look like - end to end? At Metro Storage, we like to include everything in one, simple price. That’s why we include the storage fee, VAT and FREE INSURANCE in our already competitive prices. There are no admin or sign up fees or compulsory extras for insurance. We even provide the use of a free padlock while you store with us, and there is free customer Wi- Fi in all our stores. We can even organise free 24 hour access at some of our stores, but we do ask customers who want this extra free service to undergo further online security checks. We have excellent value ‘move in bundles’ to help customers make the most of their storage – from basic packaging supplies, to a complete service that includes Man and Van and even a packing service. Customers can sort out extra insurance with us if they need it over and above our free included cover. We can also provide all the packaging supplies you need – either in store or delivered to your door. All this is managed by your own Storage Personal Assistant - Our aim is to make the whole self- storage experience as smooth as possible, every time.
www.metro-storage.co.uk
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