PASTORAL TRAFFIC LIGHT SYSTEM
When someone in your group is going through a challenging season— bereavement, surgery, or family hardship—please lead with presence and compassion. A phone call or in-person visit is far more meaningful than a text. You may also consider organising a meal train or other practical support within your group. The Pastoral Team will always assist where needed, but we encourage you to care first within your group community, where trust and relationship already exist.
YOU’RE NOT EXPECTED TO CARRY EVERY PASTORAL NEED ALONE. HUB LEADERS AND THE PASTORAL CARE TEAM ARE HERE TO SUPPORT YOU.
GREEN → YOU CAN HELP
• New to church? Help them feel welcome. • Discipleship basics? Use church courses and Sunday follow-up. • Occasional struggles or need for encouragement.
• Issues you’re unsure how to handle. • Mental health concerns, family breakdown, relational tension. • Long-term illness or grief.
AMBER → SPEAK TO YOUR HUB LEADER
RED → REFER IMMEDIATELY
• Death or overnight hospitalisations • Safeguarding issues (abuse, neglect, suicidal thoughts) • Addiction or persistent, unrepentant behaviour • Domestic violence or serious trauma • Email: pastoral@soulchurch.com
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