Installing your new system is easy. Just take it one step at a time. Before you know it, you’ll enjoy the convenience and peace of mind that comes from a home protected by Melaleuca Home Security!
MELALEUCA HOME SECURITY AND SMART HOME AUTOMATION
SETUP GUIDE
The advantage is clear: Melaleuca gives you state-of-the-art technology, service, and support—all at an unbeatable value.
INSTALL How to Power On the Control Panel . . . . . . . . . . . . . . . . . . . . . 4 Navigating the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . 4 How to Install Door/Window Sensors . . . . . . . . . . . . . . . . . . . . 6 How to Install Your Motion Detector ..................... 8 SET UP How to Arm Your Security System . . . . . . . . . . . . . . . . . . . . . 10 Disarming Your Security System . . . . . . . . . . . . . . . . . . . . . . 11 How to Test Your System . . . . . . . . . . . . . . . . . . . . . . . . . . 12 How to Connect to Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . 12 How to Set Up Mobile Control . . . . . . . . . . . . . . . . . . . . . . . 13 USAGE How to Change Your Master Code .. . . . . . . . . . . . . . . . . . . . . 14 How to Add a New User .......................... 14 Issuing an Emergency Alarm .. . . . . . . . . . . . . . . . . . . . . . . 15 False Alarm Prevention ........................... 16 CONGRATULATIONS on your Melaleuca Home Security purchase. Installing your new system is easy. Just take it one step at a time. Before you know it, you’ll be enjoying the convenience and peace of mind that comes from a home protected by Melaleuca Home Security ! To help your scheduled appointment go as smoothly as possible, please complete the steps in this booklet before your phone appointment. Completing the steps outlined here should take about 30 minutes. It’s as simple as install, set up, and use!
WELCOME We look forward to serving you. Thank you for choosing Melaleuca Home Security for your smart home security needs! If you have questions along the way, call our customer service team at 208-534-3444, Monday–Friday between 8 a.m. and 6 p.m. MT. You can also visit MelaleucaSecurity.com and fill out the Contact Us form at any time.
You may be eligible for a discount of up to 15% on your homeowner’s insurance once your system is activated. To receive a copy of your ownership certificate, please call our customer service team.
FIRST THINGS FIRST Get your control panel up and running.
INSTALL
HOW TO POWER ON THE CONTROL PANEL
* If the welcome screen does not load, launch the setup wizard using the following menu selections: 1) disarm the panel, 2) press Date & Time, 3) press Settings, 4) press Advanced Settings, 5) enter the default panel code of 1111, 6) press Setup Wizard, and 7) launch the setup wizard.
1 Plug in the power supply. If the panel does not turn on right away, please allow time for the panel to charge.
2 Press and hold the power button on the panel for three seconds to power on. Power button location may vary by panel model.
3 Locate and press the setup wizard icon to begin the setup process. Follow the instructions on the screen.*
NAVIGATING THE CONTROL PANEL
It’s as easy as scroll,
DISMISS To dismiss a pop-up, click outside of the pop-up screen.
swipe, touch, and dismiss.
NOTE: A backup battery is built into the control panel to keep your security system running during power outages. It charges auto- matically when the panel is plugged in. A fully charged battery provides 24 hours of backup protection.
SCROLL Scroll up or down to reveal additional content on a page.
SWIPE Swipe left or right to change pages.
TOUCH Touch an icon to view its contents.
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MEET YOUR PANEL The best way to get to know your new device is to play with it. See what each menu holds and what each command does.
INSTALL
NAVIGATING THE CONTROL PANEL
SECURITY STATUS View your security system’s status in the upper-left corner.
SETTINGS TRAY Access common settings by swiping down from the top of the screen.
Touch the icon to go directly to the security page.
BATTERY & CONNECTIONS • Battery level
VOLUME Slide left or right.
• Wi-Fi connection • Bluetooth status • LTE connection
BRIGHTNESS Slide left or right.
SETTINGS Touch to access the full settings page.
LANGUAGE Touch to change panel language.
MESSAGES & ALERTS Touch to access the message center, including your provider’s contact information, video tutorials, and system messages.
PHOTO FRAME Touch to access the photo frame, where you can personalize the panel’s screensaver.
CLOSE TRAY Swipe up to close the tray.
CLEAN SCREEN Touch to disable all screen commands for 30 seconds to allow you to clean it (touch the power button to cancel).
NOTE: * The default master code is 1234 . Go to page 14 to learn how to change your master code.
ADVANCED SETTINGS Only the master code * can access this area. From here you can manage users, run system tests, reboot your system, connect to Wi-Fi, and more.
SETTINGS PAGE From here you can adjust individual sound settings, change your weather temperature from Fahrenheit to Celsius, see the status of your security sensors and smart home devices, and more.
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You can place your door/window sensor on anything that opens and closes, such as entry doors, windows, drawers, or even a safe. Installing them is as simple as playing with stickers. LET’S MAKE SENSE OF IT
INSTALL
HOW TO INSTALL DOOR/WINDOW SENSORS
Magnet locator mark
Magnet Sensor
2 Remove the two battery tabs from the sensor.
1 Before installing, clean the surface with the provided alcohol pads to ensure secure mounting.
3 Notice the arrows on the sides of the magnet and the sensor. These arrows need to point toward each other. Be sure to mark the placement of each of them on the surface you’re planning to use so that the arrows will line up correctly once they’re mounted.
No more than 1/4" (7 mm) gap, or about a pencil width apart.
6 Ensure that the arrows line up. Position the magnet and sensor as close together as possible. The gap between them shouldn’t be more than 1/4" (7 mm), or about a pencil width apart. Press the sensor and the magnet to the marked surface for 30 seconds to allow the adhesive to fully adhere.
4 Apply the provided adhesive strips to the back of the sensor and the magnet.
5 Remove the
NOTE: If you need to remove the adhesive strips, rest assured that they won’t damage walls and other surfaces. Simply peel them off. If there is any sticky residue, a little Sol-U- Mel ® will help to remove it.
protective film to expose adhesive.
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INSTALL
PLACING YOUR DOOR/WINDOW SENSORS
STANDARD INSTALLATION Vertical or Horizontal: You can install your sensor horizontally or vertically. Just make sure the guide arrows line up.
RECESSED FRAME INSTALLATION Door Opens to the Outside: You can install your sensor horizontally or vertically. Just make sure the guide arrows line up.
HELPFUL TIPS: • Install on the interior side of the door or window. • Keep the magnet and sensor no more than a pencil width apart. • Install the sensor as close as possible to the side of the door or window where it opens. • Install on the door knob side of the door. • If you have a small frame for your door or window, mount the magnet side of the sensor to the smaller surface. • For double doors, install a sensor on each door. • For recessed doors, install the sensor on the inside of the doorframe.
SLIDING INSTALLATION Vertical or Horizontal: Place the sensor on a structure/frame. Place the magnet on the part that moves (the window or the door).
ALTERNATE INSTALLATION: If the trim around your door or window does not allow standard installation, you can reverse the configuration by placing the sensor on the door.
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Most intruders will go to bedrooms and bathrooms first. Find a high-traffic area, such as a living room or hallway, where an intruder must pass through regardless of the entry point and place the detector there to create a “trap zone.” PUT IT IN MOTION
INSTALL
HOW TO INSTALL YOUR MOTION DETECTOR
ATTENTION:
Heat and excessive movement may trigger
1 Open the device to remove the back plate.
2 Remove the battery tab. Remove the batteries if necessary.
3 Mount the motion detector flat against the wall. Secure the back plate to the surface using screws. Adhesive strips may also be used.
4 Reinsert the motion detector on the back plate.
false alarms. When possible, avoid installing your motion detector near heating vents or facing windows.
PLACING YOUR MOTION DETECTOR
The motion detector has a viewing range of 80° and a distance of 25feet (7.6 m). We recommend that all detectors be installed at a height of 7.5 feet (2.3 m).
7.5 ft. (2.25 m)
80°
25 ft. (7.6 m)
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INSTALL
HELPFUL TIPS: • Make sure screws are tight to ensure proper mounting. • Adhesive strips are a great alternative to mounting with screws.
To mount your motion detector flat against the wall, drill screws through back plate where the markings above indicate.
CORNER FLAT MOUNT Mounting the motion detector this way provides wall-to-wall protection.
To mount your motion detector in a corner, use the included adhesive strips or drill screws
FLAT WALL MOUNT Gives you more open- air coverage and less floor coverage.
through back plate where the markings above indicate.
NOTE: If you have pets that roam the home while you are gone, make sure furniture is at least 5 feet (1.5 m) away from your motion detector to prevent false alarms if a pet jumps on the furniture. The detector should not be directly facing stairs that are accessible to pets while the panel is armed.
LARGE PET ALLEY (UPSIDE-DOWN WALL MOUNT) Large pets (over 40 lbs./18 kg) that roam freely while you are away could trigger false alarms with standard motion-detector placement. To avoid this, create a “pet alley.” Mount the motion detector upside down in a hallway about four feet above the floor. Pets can then move around freely without triggering the monitored space above their heads.
ANGLED CORNER MOUNT Angling the motion detector down against the corner gives you less open-air coverage but more floor coverage. This is a great installation in homes without pets.
For this mounting option, drill screws through back plate where the markings above indicate. Adhesive strips are not recommended for this configuration.
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ALL SYSTEMS GO Arming your system is simple. Get to know what the different modes—ARM STAY and ARM AWAY—do.
SET UP
HOW TO ARM YOUR SECURITY SYSTEM
SYSTEM ARMED STAY
SYSTEM ARMED AWAY
SYSTEM DISARMED
1 Touch to access arming options.
2 Simply choose ARM STAY if you’re staying at home or ARM AWAY if you’re leaving. ARM AWAY ARM STAY
3 That’s it—you’re good to go! Keep in mind that ARM STAY activates doors and windows only. ARM AWAY activates doors, windows, and motion detectors.
NOTE: If you select ARM AWAY but don’t trigger an entry door, the system will switch to ARM STAY.
SENSOR LIST Open or active sensors appear
SENSOR STATUS: Open
Closed Active Idle Unreachable Tampered
in a scrollable list on the right. Touch the icons in the upper-right corner to switch your view to either ACTIVE or ALL sensors.
BYPASS Touching the circle next to a sensor will tell the system to ignore that sensor. EXIT SOUNDS The panel beeps as the timer counts down. Silence these steps by touching here. ENTRY DELAY The panel will give you time to disarm once a “delay door” has been opened. Turn this off with a touch.
ARMING OPTIONS See additional options by touching the > arrow on the right.
ARM STAY
ARM AWAY
NOTE: Disarm your system from the keypad with the four-digit code you customized. Refer to page 14 for details.
ARM AWAY
ARM STAY
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DEFENSES DOWN Familiarize yourself with the multiple ways you can disarm your system.
SET UP
DISARMING YOUR SECURITY SYSTEM
There are multiple ways to disarm your security system:
DISARMING/ARMING MANUALLY To manually disarm/arm your panel, touch the icon in the center of the screen. You will be prompted to enter a valid code.* Failure to enter a valid code within the time required will trigger the alarm. DISARMING/ARMING REMOTELY To remotely disarm/arm your panel, log on to your mobile app and touch the disarm icon. DISARMING AUTOMATICALLY You can connect your smartphone to the panel using Bluetooth, and it will automatically disarm your Control Panel from an ARMED AWAY state when it comes within range. To set up touchless disarming, follow the steps shown below.
Touch to disarm panel manually.
HOW TO SET UP TOUCHLESS DISARMING
Pairing Your Smartphone with the Control Panel via Bluetooth.
1 Swipe down to access the settings tray.
2 Touch SETTINGS.
3 Touch ADVANCED SETTINGS.
4 Enter your code. *
5 Touch “BLUETOOTH DEVICES.”
ATTENTION:
NOTE: You can connect up to five smartphones for touchless disarming. You may need to enable this feature in your Bluetooth settings. When the messages appear on both your device and the panel, ensure the numbers match and touch PAIR on each device.
7 Touch the arrow at the bottom left to go to the previous menu and touch ADD DEVICE. +
6 Touch SETTINGS and touch the box to the right to enable Bluetooth on your panel.
8 Put your
9 After the panel detects the devices in range, select your device from the list.
10 When the messages appear on both your device and the panel, ensure the numbers match and touch PAIR on each device.
Bluetooth device in pairing mode.
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* The default master code is 1234 . Go to page 14 to learn how to change your master code.
Test your system monthly to make sure that it is operating as intended. TESTING, TESTING, 1-2-3
SET UP
1 Swipe down to access the settings tray.
2 Touch SETTINGS.
3 Touch
4 Enter your code.*
5 Touch SYSTEM TESTS.
6 Touch the test you want to run.
HOW TO TEST YOUR SYSTEM
ADVANCED SETTINGS.
NOTE: If you encounter a problem with your security system, contact Melaleuca Home Security right away. You can call 208-534-3444 or touch the Melaleuca Home Security logo in the upper-right corner of your panel for our contact information. * The default master code is 1234 . Go to page 14 to learn how to change your master code.
BASIC TESTS:
The control panel has a number of automated tests that are easy to perform. Certain tests will only be successful if you have relevant equipment.
CELLULAR/LTE TEST Run this test if your panel seems to have lost its ability to send and receive signals.
DUAL PATH TEST Run this test if your panel seems to have lost its ability to send and receive signals.
This test will only work after your phone call appointment/activation.
This test requires a Wi-Fi connection.
2 Touch SETTINGS.
1 Swipe down to access the settings tray. 7 Select your Wi-Fi network from the list.
3 Touch
4 Enter your code.*
5 Select Wi-Fi.
6 Turn Wi-Fi on by touching the box in the right- hand corner.
HOW TO CONNECT TO WI-FI
ADVANCED SETTINGS.
Wi-Fi is NOT required in order to use your system. However, it is imporant to access a Wi-Fi connection because it enables you to get optional software updates automatically. Call our Melaleuca Home Security customer service team for questions on how to get software updates without a Wi-Fi connection.
9 Touch CONNECT.
10 Panel will show a
8 Enter your Wi-Fi network password.
CONNECTED status. If the connection is unsuccessful, restart the panel and repeat this process.
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YOU’RE ALWAYS IN CONTROL By setting up mobile control, you can monitor and control your security system from any smart device no matter where you are.
SET UP
HOW TO SET UP MOBILE CONTROL
1 Go to the app store on your mobile device and search for “Alarm.com.”
2 Download the app.
NOTE: The email with your Alarm.com username and password is titled “Welcome to Melaleuca Security." Be sure to check your spam folder if you don’t see it. Call our customer service team at 208-534-3444 if you cannot locate your email.
Control and monitor your Melaleuca Home Security system with the Alarm.com app on any mobile device. Additional service plan requirements may apply.
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Add everyone in your home as a user with a different user code. THE FAMILY CODE
USAGE
HOW TO CHANGE YOUR MASTER CODE NOTE: You can also change, add, or delete user codes by accessing your account online at Alarm.com or through the app.
1 Swipe down to access the settings tray.
2 Touch SETTINGS.
3 Touch ADVANCED SETTINGS.
4 Enter code. The default master code is 1234. *
5 Touch USER MANAGEMENT.
6 Touch the pencil icon next to the user you’d like to edit.
7 Enter your personalized master code and then confirm it.
8 Touch the SAVE button to save your personalized master code.
1 Swipe down to access the settings tray.
2 Touch SETTINGS.
3 Touch
4 Enter your
5 Touch USER MANAGEMENT.
6 Touch ADD USER.
HOW TO ADD A NEW USER
ADVANCED SETTINGS.
personalized master code.
NOTE: By creating individual users, you can receive texts when an individual accesses or uses the system.
ADD USER SCREEN Create a custom name and user code for anyone you wish to have access to your home. Indicate whether you want this person to be a Master, User, or Guest.
USER TYPES Master: Access panel functions and system settings. User: Access panel functions and camera but NOT system settings. Guest: Used to give arm and disarm access to those users who will use the panel on a temporary basis.
Enter Name Please enter User Code Please confirm User Co
Name User Code Confirm User Code Type Expiration Date
* For security purposes, the default code should be changed once the system has been installed in your home. ATTENTION:
User
Unlimited
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NO NEED TO PANIC In an emergency situation where you need help, you can summon it with just a few touches.
USAGE
ISSUING AN EMERGENCY ALARM
Touch to open the emergency alarm screen.
EMERGENCY ALARM SCREEN If you have a police, fire, or medical emergency, you can send a manual emergency alert by touching the icon in the bottom right corner and selecting the type of emergency you are experiencing. (Note: based on your location, not all options may be available.)
NOTE: If you have the mobile app, it has these same buttons available for easier and faster use.
To send a police or medical panic without sounding the siren, use the SILENT ALARM at the bottom of the screen.
Police: When touched, this icon triggers the “police” siren pattern and sends a police emergency signal to the Monitoring Center asking for assistance.
Fire: When touched, this icon triggers the “fire” siren pattern and sends a fire emergency signal to the Monitoring Center.
Emergency: When touched, this triggers the “emergency” siren pattern and sends an emergency signal to the Monitoring Center.
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False alarms can be, well, alarming. But making sure your components are clean and mounted securely will go a long way in avoiding this situation. THERE’S NO CAUSE FOR ALARM
USAGE
Help reduce the likelihood of false alarms by understanding your security system and sharing these suggestions with your family.
FALSE ALARM PREVENTION
NOTE: A verbal password is a word that verifies your identity to the Melaleuca Security Monitoring Center. You selected your password when you ordered your security system. If you forget your verbal password, please contact our customer service team at 208-534-3444.
10 TIPS TO HELP YOU PREVENT FALSE ALARMS
7 8
1
Keep pets, balloons, fans, heaters, plants, and so on away from motion detectors.
Remember to disarm your system when you enter your home.
2 3 4 5
Quickly repair loose-fitting doors or windows, roof leaks, or other building defects that could affect security sensors. Before remodeling your home, moving sensors, or getting a new pet, call our customer service team at 208-534-3444. A smoke/heat detector (optional equipment) can be triggered by overcooking food. Be prepared to cancel an alarm if burned food makes your home smoky.
Test your system monthly to make sure each component is working properly.
Know how much time you have after you arm your system to leave and to disarm your system when you enter. (Usually, it’s 60 seconds.)
9
Know and rehearse the process to cancel an accidental alarm with your family.
10
Make sure that everyone who has a key to your home also has a user code and knows the verbal password.
ATTENTION:
6
CONTACT YOUR LOCAL POLICE DEPARTMENT
Post the fridge magnet with our number in an easy-to-reach area.
to see what your local alarm registration requirements are. Some cities require you to register that you have an alarm system in your home.
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IN THE EVENT OF A FALSE ALARM, don’t panic. Your alarm siren will sound, and even though it is loud, stay calm. Simply enter your four-digit user code and the Monitoring Center will know to cancel your alarm.
MELALEUCA HOME SECURITY LICENSES & CERTIFICATIONS
Melaleuca Security, Inc (MSI) and Melaleuca Security of Canada, Inc (MSCI) are registered to do business throughout the United States, Canada, and Puerto Rico. MSI and MSCI are licensed in all areas that require licensing to operate and are members in good standing of the Electronic Security Association.
Alabama –Agent, 21-12757; Alabama –Madison, 161571; Alabama, 2022/2023-001312; Arizona –Avondale, 2093; Arizona, 18066-0; Arizona –Fountain Hills, 3686; California –Fontana, 042789; California –Sacramento, 1020810; California –Qualified Manager, ACQ 5784; Colorado –Douglas County, 7692; Colorado –Denver, 2011-BFN-1051569; Colorado –Pueblo, AC126; Colorado – Colorado Springs, 0725722L; Connecticut, 048915441-001; Delaware –Security Systems & Protective Services, 09-172; Delaware, 2009105900; Electronic Security Association, 8012663; Florida, EG13000252; Florida – Cape Coral, AC623; Georgia, LVA205996; Idaho –Electrical Limited Contractor, 014257; Idaho –Electrical Specialty Journeyman, 023994; Illinois –Agent, 124.002128; Illinois –MSI, 127.001407; Indiana –Evansville, 21V209; Indiana –South Bend, ALR2022-024; Indiana, 0136820395-001; Kansas –Wichita, 2022-32585; Kentucky –Louisville, 752; Maine, 1141572; Maryland – Montgomery County, 1412; Maryland–Charles County, 895; Maryland–Baltimore County, 1575; Maryland–Prince George County, 764; Maryland, 107-1575; Maryland–Frederick, F0473; Michigan, 27-0535571; Nebraska–Douglas County, 765; New Jersey, 34BX00008400; New Mexico–Albuquerque, 756; New York, 12000298532; North Carolina –BEEC, SP.FA/LV.34265; North Carolina–ASLB, 612984-CSA; North Dakota–Grand Forks County, 21040029; Ohio–Dayton, 249; Ohio–Columbus, AC1181; Ohio–Cincinnati, AC472; Ohio– Mansfield, 11-090; Oklahoma–Agent, A11945; Oklahoma–MSI, AC1751; Ontario–Kingston, KP2022-121; Oregon, 61775590; Oregon–Washington County, 2031; Pennsylvania, 84917779; Rhode Island–MSI, 9590; Rhode Island - Agent, 0043; South Carolina–Agent, BAC.1339 M; South Carolina–MSI, BAC.1339; South Dakota–Sioux Falls, 22-0027; Tennessee–Agent, 00001705; Tennessee–MSI, 1521; Texas–MSI, B16038; Texas–Designated Officer, 00936240; Utah–Agent, 6503560-6502; Utah–MSI, 7518093-6501; Virginia –Loudoun County, 515; Virginia–Agent, DCJS 99-246517; Virginia–MSI, 11-6214; Washington–Seattle, OD0302; Washington–Des Moines, BUS-05777; Washington–Tacoma, 500175945; Washington - State, 602 941 227; Wisconsin, 456-1027038123-03; Wyoming–MSI, LV-A Contractor; Wyoming–Agent, L-80007
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EVERYTHING YOU WANT to make your home safer and smarter.
Z-WAVE LIGHT BULB
WINDOW SENSOR
UNIVERSAL GARAGE DOOR CONTROLLER
EXTREME- TEMPERATURE SENSOR
OUTDOOR CAMERA
Interactive Service Package
Smart Home Service Package
Video Service Package
To learn about additional options for packages to upgrade your protection and home automation, please call us at 208-534-3444.
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MOTION DETECTOR
FULL HOME AUTOMATION— THAT’S THE POWER OF SMART
SECURITY, CONTROL, AND PEACE OF MIND Take your home security into your own hands with a fully integrated smart home system. Control these devices from your mobile device no matter where you are. Our systems are totally customizable, easy to set up, and easy to scale up to meet your growing needs. Plus, they’re fun to use! That’s the power of smart .
SMOKE OR CARBON MONOXIDE DETECTOR
FLOOD/FREEZE SENSOR
INDOOR CAMERA
PROTECT YOUR FAVORITE MONTHLY DELIVERY WITH THE DOORBELL CAMERA.
SMART THERMOSTAT
CONTROL PANEL
The Melaleuca doorbell camera is the easiest way to safeguard your monthly Melaleuca packages! You can see and speak through the doorbell camera and even lock or unlock your door from anywhere in the world. This simple device deters property theft and home invasion and even helps you identify unwanted solicitors at your doorstep before you open the door, even when you’re not home!
SMART LOCK
DOORBELL CAMERA
Exclusive prices on world-class technology and services are at your fingertips as a Melaleuca Membe r. UNLOCK THE SAVINGS
Melaleuca SERVICES
MELALEUCA REWARDS VISA® CARD The most lucrative no-fee rewards credit card on the market. MELALEUCA RETAIL PARTNERS Exclusive rebates at your favorite online retailers. MELALEUCA HOME SECURITY World-class service and technology at a significant savings. SMART HOME AUTOMATION State-of-the-art home monitoring and control technology.
INFOGUARD ADVANCED IDENTITY PROTECTION Keep your information secure with industry- leading identity protection services. MELALEUCA DEALS An app that puts exclusive deals, coupons, and discounts at your fingertips. MELALEUCA HEALTH CARE SAVINGS Extra savings on medical, vision, or dental care that your insurance may not cover.
FOR DETAILS, GO TO MELALEUCA.COM/SERVICES OR CALL 208-534-3444.
© 2022 Melaleuca, Inc. • 4609 West 65th South • Idaho Falls, Idaho 83402 208-534-3444 • Melaleuca.com • 104001455 • 10/22 U
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