Training & Development The Ritz-Carlton encourages each employee to be the best and is committed to assisting in professional development. Training & career development ensures each employee is better equipped to serve our guests. This results in job enrichment, personal growth, and enhancement of individual career development. Throughout the year, training is conducted and may include guest relations training, emergency response training and departmental skills training. Performance Development Reviews Within The Ritz-Carlton, we believe it is important for you to know how well you are performing m your position. Following your Orientation & Probation Period, you will receive a written review on, at least, a bi- annual basis. Your manager completes a written Performance Development Review which is discussed with you and becomes a part of your employment file. You are encouraged to discuss job objectives and career goals with your manager during this review. The following are some of the factors that will be discussed as part of your review: • Demonstration of The Ritz-Carlton Gold Standards • Professionalism • Dependability • Completion of Training Certification
All employees receive a written Performance Review based on job skills, knowledge of work, attendance, and disciplinary actions at the end of the 180- Day Orientation & Probation Period. During this Orientation & Probation Period the following shall apply: The employee will be a probationary-at-will Employee for this 180-calendar day Orientation & Probation Period, meaning that the employee's employment can be terminated in accordance with the local law. After successful completion of your Orientation and Probation Period, you become eligible for the rights and benefits of the Employee Agreement. Should you separate from employment and are subsequently rehired, your Orientation and Probation Period begins with your new date of hire change. Of course, your performance is continually evaluated following the Orientation & Probation Period and throughout your employment. Training Certification Upon completion of the Orientation & Probation Period, you will be certified in your position. Training Certification is an integral part of employee development; It creates consistent standards for every position company wide. The Training Certification process consists of a designated training plan designed for each specific department and position. Learning Coaches ensure that each employee learns the skills necessary to successfully complete his/her certification and job requirements.
• Quality of Work Performance • Attendance and Punctuality • Efficiency • Safety Record • Grooming • Technical Competency
The Ritz-Carlton, UAE Employee Handbook
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