Commitment To Open Communication
General Sessions
In scheduled departmental meetings, general meetings are held for all employees of the Hotel. The purpose of these general sessions is to provide an opportunity for the General Manager and the Executive Committee to meet with employees and managers and share in an experience designed to be educational and fun. Employee Publications addition to regularly The Hotel strives to keep everyone informed through regularly distributed employee publications (i.e., Ritz-Times, E-mail Broadcast, etc.). Your contribution to and involvement in these publications is encouraged. Employee Engagement Surveys Employee engagement and suggestions are important to ensure the success of our Hotel and Company. Each year, Engagement Surveys are conducted. These surveys provide you the opportunity to make comments and recommendations regarding working conditions, guest services and employee services. The data collected from these surveys ensures continuous quality improvement in our Company to employees and guests. The results of the surveys are communicated departmentally to develop improvement strategies. You are invited and encouraged to participate in these surveys as well as the improvement teams. A roundtable is a discussion between the General manager and diverse group of Ladies & Gentlemen from different department of the hotel. Your input can give leaders insights into how The Ladies and Gentlemen experience their work life on the ground. Roundtable discussions encourage employee input and offer leadership opportunities to understand The L&G needs.
The Ritz-Carlton is committed to maintaining an environment of open communication among all employees. The communication of ideas, suggestions and concerns to Supervisors or Department Managers is encouraged. In the event a concern cannot be resolved by your Department Manager, the Director of Human Resources, your Division Executive, or the General Manager is always available to assist. Open Door Policy It is the practice of The Ritz-Carlton to maintain open lines of communication with our employees. The Open Door Policy gives you an opportunity to resolve workplace issues early and informally. Daily “Line-Up” During each shift, department employees meet with their manager/coach and fellow employees. The purpose of the Quality "line- up" is to communicate important information about the day, recognize employees, provide continuous quality education and daily communication intended to exchange information and ideas to ensure continuous improvement. This line up also reminds employees of our Gold Standards on a daily basis. Departmental Meetings Departmental meetings are held once a month and are regularly attended by members of the Executive Committee. This is an opportunity for employees to address any concerns about standards, receive updated information and offer suggestions for the department and the Hotel. You should attend and participate in departmental meetings.
The Ritz-Carlton, UAE Employee Handbook
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