Attendance The success and smooth operation of our Hotel depends to a great extent on your being at work on time each day that you are scheduled to work. If you are absent or late in reporting to work, you place an extra burden on your fellow employees. Remember, being at work on time helps create a positive work environment. Should a situation arise which makes it impossible for you to report to work for any reason, you are expected to notify your manager at least two (2) hours or more in advance of your shift. If you are unable to reach your manager, call the Loss Prevention Department or the Manager on Duty and leave a message with them. Be sure to tell them the following: 1) Your name and department. 2) Date and time you are scheduled to be at work. 3) Your reason for not being able to report to work, and when you expect to be able to return. 4) The phone number where you can be reached. After you contact Loss Prevention or the Manager on Duty, it is still your responsibility to call back until you reach your manager personally to be sure that the message was received correctly. Failure to do this can result in disciplinary action for an unexcused absence. Your department head must also be notified before each additional day of absence. Any employee who fails to report to work WITHOUT CALLING as outlined in the Attendance Guidelines is seriously jeopardizing his/her job.
Employee Entrance All employees are required to enter and exit the Hotel through the employee entrance and clock in /out whenever entering the hotel even on your day off for safety reasons. Employees are not to leave the Hotel without showing the bag to Loss Prevention. Entering or leaving the Hotel by any access other than the authorized employee entrance/exit is cause for disciplinary action. Off duty, you are allowed to enter the EDR for meals or the building only for scheduled training or staff events. Employee Identification (ID) Cards All employee ID cards are the property of the Hotel and must be returned when you leave the Company. If you lose your ID, you should have it replaced immediately. You will be charged a replacement fee. You may be required to present your ID card to receive your paycheck. Employee Meals Each employee is entitled to on and off duty meals in the Employee Dining Room on as per their contract. Individuals who do not work for the Hotel may not eat in the Employee Dining Room without prior approval from an Executive Committee Member. For good housekeeping and sanitation purposes, food and utensils may not be removed from the Employee Dining Room. Eating at workstations or in the locker rooms is not permitted. Your manager schedules meal breaks to ensure proper functioning of the department and to avoid overcrowding in the Employee Dining Room. Any consumption of food outside of this area is considered a violation of company policy and may result in disciplinary action.
The Ritz-Carlton, UAE Employee Handbook
Page 27
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