Table of Contents
Welcome.
2
About This Handbook
2
The Philosophy
6
The Gold Standards
7
The Credo
8
The Employee Promise
9
Our Motto
10
The Three Steps of Service
11
Our Service Values
12
What You Can Expect From Us
13
You & Your Leader
14
Your Orientation Period
14
Training Certification
15
Training & Development
15
Performance Development Reviews
15
Transfers / Promotions
16
Medical Leave
16 17 17 19 20
Equal Employment Opportunity
Policy On Harassment & Professional Conduct
Drug-Free Workplace Standard
Communication, Teamwork, & Recognition
Commitment To Open Communication
21
Open Door Policy
21
Daily “Line-Up”
21
Departmental Meetings
21
General Sessions
21
Employee Publications
21
Employee Engagement Surveys
21
Info Hub
22
Employee Relations Line
22
Business Integrity Line
22
Employee Recognition Program – Five Star Team
22
Employee Recreational & Social Activities
22
Pay Practices & Procedures Understanding Your Paycheck
23
24
The Ritz-Carlton, UAE Employee Handbook
Page 3
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