18) Soliciting gratuities from guests or commenting in any way regarding the amount of gratuity given. No employee may add a gratuity to a guest check at any time. 19) Failure to report breakage or damage to equipment or machinery. Giving false information or refusing to give testimony when accidents are being investigated or receiving traffic violations when using company vehicles. 20) Loitering, malingering, or sleeping on the job. 21) Taking an unauthorized break or otherwise leaving the job without permission. Leaving your department or work area or being in an area other than your assigned work area without authorization from your manager. Walking off the job is considered a voluntary resignation. 22) Failure to observe established fire, safety, civil defense rules or established safety practices, engaging in dangerous or potentially dangerous horseplay, or failure to report any personal injury sustained while on duty. 23) Taking gifts of any type from a supplier, guest, or contractor who does business with the Property, other than normal gratuities received in the course of business. When in doubt, check with your manager. 24) Directly or indirectly maintaining an outside business or financial interest or engaging in any other outside business or financial activity that conflicts, in any manner, with the interests of the Company. 25) Failure to report accidents involving guests and/ or employees. All accidents should be reported immediately (within 24-hours of occurrence) to Loss Prevention
26) Unauthorized use of guest rooms, guest facilities, public restrooms, Hotel telephones, or Hotel keys. Unauthorized presence at guest functions or in guest areas, including guest rooms, restaurants, bars, lounges, or meeting rooms. 27) Gambling, dining, smoking, or chewing gum at any time while on duty other than during meal periods or in areas other than those designated by your Manager. 28) Fund-raising, selling lottery tickets, or merchandise, soliciting donations or any other type of money-raising on the Hotel premises, unless specifically authorized by the Company. 29) Failure to proper guest check procedures and unexplained discrepancies in guest- check handling and procedures. 30) Excessive absenteeism or tardiness. 31) Abuse of sick leave or other medical or hospital days. Failure to provide a physical/medical certificate when requested or required to do so. 32) Obtaining or attempting to obtain leave of absence by false pretenses. 33) Deliberately working slowly or inciting others to do so, suspending work and/or restricting output while on duty without justified cause. 34) Working overtime without authorization. This includes refusing to work on a holiday or other day on which the employee has been scheduled to work. 35) Failure to maintain acceptable work performance. 36) Failure to comply or violation of any other established Hotel, departmental, or Staff Accommodation regulation and policies. 37) Serious misconduct. Other behavior which, in the opinion of The Ritz Carlton, was detrimental to the interests of the Hotel, its employees and/or guests.
The Ritz-Carlton, UAE Employee Handbook
Page 34
Made with FlippingBook - Online catalogs