If you are witness or subject to a threat or act of violence, walk away and report it immediately to a manager. No act of reprisal will be taken against any employee for reporting a threat or act of violence. Visitor’s Pass All visitors in the Heart-of-the-House areas must wear visitor's badges. All visitors must first check with the Loss Prevention Department before entering the building. If you see a person in an unauthorized area or in a non-guest area who is not wearing a visitor's badge, please contact the Loss Prevention Department immediately. What Do We Mean By Safety? We want to make your Hotel a safe and healthy place to work. Accidents can be very serious, causing you pain and loss of work time. If you see unsafe conditions, please report them immediately to your manager so they can be corrected. Based on the experience and suggestions of workers and managers from many industries, the following standards have been developed. Each standard covers a practice that has proven its value in preventing accidents: § Be sure you know the safe way to perform any duty assigned to you. If there is any question, ask your manager. § You are not expected, under any circumstances, to take unnecessary chances or to work under hazardous conditions without adequate safeguards. § Report any unsafe conditions or unsafe practices that you observe to your manager. § Walk, do not run! Use the handrail while ascending or descending stairs. § Horseplay and practical jokes are dangerous and are not tolerated. § Whether you believe someone is hurt or not, repot all accidents to your manager
or Loss Prevention immediately. In case of injury, seek first aid at once. § Lift properly, keep your back straight, and then squat down to reach the object being lifted. § Prevent slips and falls. Watch for spills or loose objects on floors. Clean up spills immediately. Remember to always place wet floor signs when appropriate. § Electrical cords present hazards. Do not allow cords to extend across doorways, aisles, or other walkways. When removing plugs from receptacles, grasp plug, not cord. § Use special safety equipment wherever provided - don't take a chance. "just this once." That's usually when accidents happen. § Report any defects in equipment immediately. § Use both hands when pushing a cart or wagon and keep your eyes in the direction you are going. Don't ever pull a cart, especially when entering an elevator. § Never leave drawers or doors open unless necessary. Don't leave tools on stairways or equipment in hallways unattended. § Never use broken or dull tools or equipment. § Never reach for objects that are out of reach - use a ladder. Do not stand on chairs, shelving, or ledges, especially when wearing high heels. Safety/Loss Prevention Committee The Safety/Loss Prevention Committee works to discover safety hazards devise methods of preventing potential problems and provide ongoing safety training. These meetings are held once a month to devise action plans which keep our Hotel safe.
The Ritz-Carlton, UAE Employee Handbook
Page 37
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