Policy Statement It is the policy of The Ritz-Carlton Hotel Company to provide accommodation that is warm and hospitable in a clean and safe environment for all our Ladies & Gentlemen. To ensure that the accommodations are in keeping with this policy, we ask that you abide by the following general guidelines: Noise Please keep any noise to a minimum inside and around the building. Music and television volumes should be kept at an acceptable and appropriate level. Room doors should be kept closed gently in a manner that does not disturb others. Resolving Disagreements If you have a disagreement with your roommate(s), you should try and resolve the issue personally. If you fail to reach an agreement, the issue should be brought to the attention of the Asst. Housing Manager, who in turn will try to solve the problem. If the same issue persists, it will be reported to the Director of Human Resources and the appropriate action will be taken. Drugs & Alcohol Possession of illegal drugs and gambling inside the Staff Accommodation are strictly forbidden and will be dealt with strongly in accordance with the Hotel's policies and the UAE Labor and Criminal Law. Alcohol may be consumed only with discretion and in accordance with guidelines set forth as per UAE Criminal Law. Main Door Of Apartment Closing the main door is paramount for ensuring the safety and security of both yourself, and your flat mates. It acts as the first line of defence against unauthorized access,
deterring potential intruders and safeguarding personal belongings. An open door can invite unwelcome visitors, increasing the risk of theft or harm. Additionally, creating a secure environment where everyone can feel safe. By making a habit of closing the main door, you contribute to the overall well-being. Housing Wi-Fi The management is dedicated to providing fast and reliable Wi-Fi for all Ladies and Gentlemen, ensuring that everyone can benefit from seamless internet connectivity. One key aspect of this responsibility is to refrain from sharing the Wi-Fi password outside the building. Unauthorized sharing can lead to network congestion, reduced speeds, and potential security breaches, affecting the quality of service to our Ladies and Gentlemen. Any violation of these terms may result to disciplinary action Room Transfer Your room is assigned to you by the Human Resources Department. If you wish to transfer to another apartment, bedroom, it is required that you fill up "Room Transfer Request" form. This is available with the Housing Office and Human Resources. All requests are entertained on "first come, first-served" basis, with the priority given to those requests submitted first. As soon as the room you requested is vacant, Housing Team will inform you and assist with the moving. Room Keys You will be responsible for your room key. If a key is lost, then a duplicate key will be issued by the Asst. Housing Manager, and you will be charged with a replacement fee. No resident is allowed to issue a duplicate key of his/her room.
The Ritz-Carlton, UAE Employee Handbook
Page 42
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