Covent Garden
General Manager
Candidate Information Pack
Thank you for taking the time to read about this opportunity. Executive summary
90 Long Acre is an iconic development in the heart of the West End, designed by noted architect Richard Siefert in the early 1980s, and redeveloped by Northwood Investors. The appointed Property Manager for The Acre, JLL, are seeking a General Manager who will have key responsibility for delivering industry leading customer service, ensuring all landlord operations are delivered to the highest of standards. This General Manager will be JLL and the building owners’ ambassador, maintaining and promoting The Acre’s service delivery and position in the locality as best in class for occupiers. The General Manager will also have a close working relationship with Northwood Investors’ Asset Management Team, as well as senior representatives of the building tenants. JLL are seeking a strong General Manager with excellent customer service skills, with strong previous experience working within high profile, Grade A office environments. They’re looking for someone who’s mobilised a Grade A office building from pre-practical completion to a business as usual state.
CONTENTS Executive summary The development The neighbourhood The role About JLL How to apply
If this sounds like you, please read on to find out more about this exciting new development and role.
The Acre is a landmark of positivity in a joyful neighbourhood.
A rare 240,000 sq ft landmark with a signature atrium at the centre - the redesign of The Acre allows for additional, large flexible space, perfect for big businesses.
The neighbourhood
Long Acre, in the heart of Covent Garden, boasts enriching and inspirational food, entertainment and culture on your doorstep. The central location and excellent transport connections will make The Acre a popular destination for occupiers. The vast and beautiful terraces provide incredible views over this brilliant London neighbourhood.
The role
Job Title
General Manager - GM The Acre Technical Services Manager and Community Manager
Direct Reports
Reports to
Client Group FM Director
Based within The Acre, the GM will have key responsibility for delivery of all landlord operations to ensure that these services are delivered to the highest standard of customer service. The GM will be JLL’s and the building owners’ ‘ambassador’ and must maintain and promote the The Acre’s service delivery and position in the locality as best in class for occupiers to work in. In addition to working alongside the JLL PAM Team to deliver the customer experience, the GM will have a close working relationship with Northwood’s Head of Property Management and Asset Management Team, as well as senior representatives of the building tenants.
Key responsibilities
Operations Management Take a lead role in mobilisation of the building from construction to operational i.e. undertaking all mobilisation tasks from before completion to a ‘business as usual’ state Build, lead, develop and inspire the on- site Management Team. Both directly employed and sub-contracted, to deliver high standards of service at the property. In conjunction with the JLL PAM Team, ensure the financial management of the property, through the preparation of service charge budgets, the monitoring of agreed budgets to pre- defined cash limits, quarterly formal variance reporting and service charge reconciliation, is delivered to JLL accounting practices. Be familiar with all heating, ventilating, mechanical and electrical equipment at the property and have a sound understanding of the purpose and general working of such equipment.
Client Service To understand the Client’s objective and instructions in relation to the The Acre. To assist in Client reporting concerning all on-site operational issues and customer relations. Act as lead for the Client in all matters relating to the operation at the The Acre to establish and enhance brand image Customer Experience Providing a high standard of customer service that enhances the customer experience and develops a property partnership community. Regularly meet with the occupier representatives to fully understand their wants and needs within the The Acre, listening to and acting upon feedback. Manage the on-site service partner teams to ensure optimal customer satisfaction and minimise the downtime when service interruption occurs.
Key skills
Excellent customer service skills and a track record of implementing successful customer orientated activities. Strong management experience gained within a high-profile Grade A office environment Experience of mobilising a Grade A office building from pre-practical completion to a business as usual state Able to demonstrate a strong understanding of
building design and base build management Experience of managing service charge budgets and major CAPEX projects Strong leadership skills to build a team, effectively manage and motivate the team to achieve a high level of performance and to
exceed targets For a full and
comprehensive JD, please contact The Management Recruitment Group.
About JLL
JLL is a financial and professional services firm specialising in real estate services and investment management. They have more than 70,000 people in more than 1,000 locations in 80 countries serving the local, regional and global real estate needs of their clients.
JLL is an acknowledged industry specialist in Property and Asset Management for property investors. They are dedicated to adding value to their clients’ assets, reducing operational risk and maximising value for money through the delivery of high
quality landlord services to occupational tenants. JLL’s service is co-ordinated and delivered by bespoke service delivery teams located across their regional network of offices and their headquarters in Central London.
Northwood Investors
Northwood is a privately held real estate investment advisor operating in the US, UK and Europe. The company is a vertically integrated capitalised platform deploying its own capital to carry out value-add projects across a range of real estate asset classes. Northwood has expertise in unlocking value across assets through hands on asset management and a precise execution strategy. Northwood has a long track record of investing at various levels of the capital structure as well as implementing a broad range of value-add strategies including development, redevelopment, repositioning and the identification of under-rented properties. Northwood was established in 2006 by John Kukral, former President and CEO of Blackstone Real Estate Advisors. During his career John has been involved in over $ 40 billion of real estate transactions globally ranging from office buildings, shopping centres, hotels and residential properties.
Covent Garden
To request further information, to have a discreet conversation or to submit your application, please contact JLL Recruitment Partner, The Management Recruitment Group. Matthew Evans matthew.evans @ mrgpeople.co.uk 07854 865 017 How to apply
Emilia Fasano emilia.fasano @ mrgpeople.co.uk 07851 259 868
The Closing Date for this role is 16th April 2023.
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