The role
Job Title
General Manager - GM The Acre Technical Services Manager and Community Manager
Direct Reports
Reports to
Client Group FM Director
Based within The Acre, the GM will have key responsibility for delivery of all landlord operations to ensure that these services are delivered to the highest standard of customer service. The GM will be JLL’s and the building owners’ ‘ambassador’ and must maintain and promote the The Acre’s service delivery and position in the locality as best in class for occupiers to work in. In addition to working alongside the JLL PAM Team to deliver the customer experience, the GM will have a close working relationship with Northwood’s Head of Property Management and Asset Management Team, as well as senior representatives of the building tenants.
Key responsibilities
Operations Management Take a lead role in mobilisation of the building from construction to operational i.e. undertaking all mobilisation tasks from before completion to a ‘business as usual’ state Build, lead, develop and inspire the on- site Management Team. Both directly employed and sub-contracted, to deliver high standards of service at the property. In conjunction with the JLL PAM Team, ensure the financial management of the property, through the preparation of service charge budgets, the monitoring of agreed budgets to pre- defined cash limits, quarterly formal variance reporting and service charge reconciliation, is delivered to JLL accounting practices. Be familiar with all heating, ventilating, mechanical and electrical equipment at the property and have a sound understanding of the purpose and general working of such equipment.
Client Service To understand the Client’s objective and instructions in relation to the The Acre. To assist in Client reporting concerning all on-site operational issues and customer relations. Act as lead for the Client in all matters relating to the operation at the The Acre to establish and enhance brand image Customer Experience Providing a high standard of customer service that enhances the customer experience and develops a property partnership community. Regularly meet with the occupier representatives to fully understand their wants and needs within the The Acre, listening to and acting upon feedback. Manage the on-site service partner teams to ensure optimal customer satisfaction and minimise the downtime when service interruption occurs.
Key skills
Excellent customer service skills and a track record of implementing successful customer orientated activities. Strong management experience gained within a high-profile Grade A office environment Experience of mobilising a Grade A office building from pre-practical completion to a business as usual state Able to demonstrate a strong understanding of
building design and base build management Experience of managing service charge budgets and major CAPEX projects Strong leadership skills to build a team, effectively manage and motivate the team to achieve a high level of performance and to
exceed targets For a full and
comprehensive JD, please contact The Management Recruitment Group.
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