London Office The Heals Building, Suites A&B, Third Floor, 22-24 Torrington Place, London, WC1E 7HJ
ites A & B,
Getting Here
St Pancras International
Kings Cross (Thameslink)
King's Cross
British Library
Euston
Regents Park
Euston Square
Warren Street
Regent's Park
Russell Square
Great Portland Street
Great Ormond St Hospital
Goodge Street
British Museum
Holborn
Tottenham Court Road
Oxford Circus
Bond Street
Covent Garden
00029016 maps.com
If travelling around London you are advised to use public transport.
Via London Underground transport. The nearest station is Goodge Street on the Northern line, exit Station and turn left onto Tottenham Court Road, take the 2nd turning right onto Torrington Place. Euston Square (Metropolitan, Hammersmith & City and Circle lines) and Warren Street (Victoria & Northern lines) are also a short walk from the office.
London Euston, London Kings Cross and London St Pancras mainline stations are a 15-20 minute walk from the office. The entrance to the building is around the corner from Tottenham Court Road, between Planet Organic and Patisserie Valerie.
There are lots of local shops and amenities in the local area
The Building
Opening Hours The Building Reception (on the Ground Floor) is open 24/7
Access outside of these hours is restricted to people who have an Anchor ID badge or a permanent access pass. Please be aware of this when organising meetings and arriving at the office. Hand sanitiser is available in each reception for colleagues and visitors to use. All colleagues and visitors entering the Anchor office must sign in when arriving in the office and out when leaving. The signing book is located on the Reception table in the main entrance of the office.
There is no longer a Reception service.
Lifts and Stairs There are two lifts and two sets of stairs in operation. Please be mindful that we are still living with COVID and other tenants will be using the stairs and lifts. Please be respectful of others that may wish to continue to use the lifts and stairs alone.
Hot Desk
Before you visit the office, you must have a booked a hot desk You cannot just arrive and sit down at any free desk How to book a hot desk Desks are available to book through the Outlook calendar on a first come first served basis. (Select add calendar – From room list – LON hot desk. See page 5 for floor plan) Bookings must only be made up to three months in advance. Please cancel your booking if it’s no longer needed so that it is then available for other colleagues to use. If you plan to visit to just attend a meeting (so you’re likely just to be in and out of a meeting room) you don’t need to book a hot desk. High desks available There are two high desks available. These cannot be booked, and should be used for informal meetings only. Sanitise your hot desk Colleagues must sanitise the desk before and after use. Cleaning products will be readily available in the office. Please be considerate of your colleagues. If the office is busy, try to keep noise (from calls, conversations, VC equipment in meetings etc) to a low level. Ensure your mobile phone is on mute or vibrate and take it with you if you are attending a meeting to avoid disturbing colleagues. Be aware of making confidential calls while you are in the open plan area as your conversation may be overheard.
Floor Plan
Meeting Rooms
Name The Pod
Capacity How to book
6 6
LON-Meeting Room 3F in Outlook
LON-Meeting Room 3G
A Pod
Buckingham Palace 6
LON-Meeting Room 3A in Outlook LON-Meeting Room 3C in Outlook LON-Meeting Room 3B in Outlook
Tower Bridge London Eye
7 8
St Paul’s Cathedral
10 LON-Meeting Room 3E in Outlook
Westminster
12
LON-Meeting Room 3D in Outlook
Tower Bridge & London Eye (opened together) Westminster & St Paul’s Cathedral (opened together)
15 Book both meeting rooms in Outlook
22 Book both meeting rooms in Outlook
The two white tables in the kitchen area can also be used for informal meetings outside of the lunchtime period (12 – 2pm)
How to book a meeting room All rooms are listed in Outlook - you can book meeting rooms through the calendar up to six months in advance. Please think before you book! Could you hold your meeting on a day which is normally quiet in the office, such as a Friday? Could you use one of the more informal meeting areas instead? If you no longer need a meeting room, please cancel the booking so that someone else can use it. Meeting pods There are 2 meeting pods that can be booked through Outlook. Meeting room etiquette Please vacate your meeting space promptly and leave it tidy for the next person: • tables and chairs that have been used during the meeting must be sanitised ready for the next meeting • marks or mess cleaned off the table • white boards cleaned and used flip chart pages removed • crockery / cutlery cleared away • electrical equipment, such as screens, turned off. Please vacate your meeting space promptly and leave it tidy for the next person: How to open up the large meeting rooms If you need to open up the large meeting rooms; Westminster & St Pauls or London Eye & Tower Bridge you will need to use the large allen key which can be found in St Pauls & Tower Bridge meeting rooms, along with the relevant instructions. You can also find the instructions on Office Support page of The Bridge. Once the meeting has finished you must close the doors and put the meeting rooms back to original set up. It’s recommended that you book an additional 15 – 30 minutes before and after your meeting to set up the room and then put it back to normal You will need to secure any trailing cables with tape or a wire cover when you change the room setup to avoid trip hazards.
Refreshments for meetings The meeting rooms are near to refreshment points for hot drinks and water. For meetings which may run over the lunch period, colleagues are encouraged to bring their own lunch. If you would like to order refreshments, please provide a week’s notice. You will need to complete an order form on The Bridge. This then needs to be emailed to Rebecca Hearn. Long life milk is available in the office. Fresh milk for meetings only can be claimed through expenses
For meeting rooms in other offices please book via Outlook.
All visitors will enter the building through the building reception (ground floor) where you will be signed in and given a temporary pass to access the Anchor office. If you show your Anchor ID badge you will be given an access card to enable you to enter the Anchor office on the third floor. All other visitors will have access to the building, but not into the Anchor office, They will need to ring the doorbell to gain access. Please ensure you always wear your ID badge. Visitors and Contractors Printing, Copying and Scanning There are print hubs for printing, copying and scanning. Hand sanitiser is available at each printer for colleagues to use Wi-Fi Corporate Wi-Fi is available throughout the building for all Anchor colleagues. There is also Wi-Fi access for visitors. IT
If you are expecting a visitor, it is your responsibility to ensure you listen out for the doorbell or make arrangements for the door to be answered and your visitors welcomed. Please ensure your visitors are aware of where the facilities are (toilets etc) as well as the fire procedures. Remember that, throughout their visit, you are responsible for your guests.
Health & Safety
Smokers We have a no smoking policy. Smoking is not permitted anywhere inside the building or anywhere around the building (i.e. in the courtyard to the rear of the lifts, along the sides of the building to Alfred Mews, in front of the retail units on Torrington Place, or anywhere along the Tottenham Court Road Heals/Habitat frontage). Display Screen Equipment (DSE) Assessments These are also known as Visual Display Unit (VDU) assessments. There is an e-learning course on the Anchor Academy and a Workstation Safety course on MyLearning. If you move to a new desk, please complete the e-learning course and check your work space area. If you need any extra equipment please speak to your line manager.
Health & Safety is everybody’s responsibility. Here are a few key things you need to know. Fire Safety • Fire procedure and information notices are displayed across the building – please familiarise yourself with these. If the main alarm rings (and it is not a Monday morning test), head immediately to the nearest stairwell and turn right out of the building and up the road to the evacuation point in front of the Marlborough Arms pub. • The landlord will test the fire alarm every Monday at 9:30am. First Aid • All accidents / incidents should be reported to Health & Safety via a form on The Bridge • There are first aid boxes in the kitchen. Security Security is provided by the landlord seven days a week, 24 hours a day. There is CCTV in common areas but not in the work space.
Facilities
Post Incoming post
All post for the London office is redirected to the Bradford office. Post will be sorted and distributed from there. Instructions on how to use the franking machine are available in the post room. You will then need to take it down to main building reception by 4.30pm for collection by Royal Mail. Requests for couriers should be logged on the Ask Office Support portal. The colleague arranging the courier must be on site for the collection. Stationery Outgoing post Colleagues are responsible for franking their own mail. Basic stationery items (such as pens, pencils, pads, envelopes) will be available. If you need any other items you will need to request them through Agresso and arrange for them to be delivered to your home address. Notice Boards and Wall Space There is a colleague information board and a health and safety board in the Kitchen. Please don’t wall mount any other boards or attach anything to walls. If your team needs to use a board, please use free standing easels or electronic methods of sharing your information such as Workplace. Please contact the Communications Team if you would like any advice or support.
Facilities
General Housekeeping All colleagues must clear their desks, dispose of rubbish and take their cups to the kitchen. Cups must be placed in the dishwasher or washed and put away. Cleaning A team of cleaners will be on site every day from 5pm and will use appropriate cleaning products. Their time will be focussed on sanitising the office to make it safe and do not have time to collect rubbish and cups from desks. Bins and Recycling There are general waste, confidential waste and recycling bins available in the kitchen and main office area. Please use the correct bins. Clinical waste bins must be used for contaminated waste such as masks, gloves, sanitiser wipes etc.
Shared Areas Temperature Control The heating and air conditioning are controlled centrally by the landlord of the building. Lockers If you use a locker while you’re in the office, you should leave the key in the door at the end of your visit. Keys should not be taken home. You must sanitise the locker and the key after use. Archiving Please refer to document on ‘The Bridge’ - Office Support page. Reporting repairs or issues Please log them via the Office Support portal on The Bridge
The Kitchen The kitchen is equipped with: • Hot and cold-water point • Sink • Two microwaves • Fridge • Toaster • Dishwasher • Dining and seating areas Tea, coffee and long life milk are provided.
Please leave the kitchen how you would expect to find it, making sure the surfaces are clean and any cups etc you have used are rinsed and stacked in the dishwasher or cleaned and left on the side to dry. If you have any out of date / unwanted food in the fridge, please throw it away. The fridges are cleaned every Friday. All hot food and anything that needs to be eaten using cutlery must be eaten in the kitchen and not in office areas. If you eat at your desk, please be mindful of others working around you. However, we would encourage colleagues and visitors to eat in the kitchen area.
Toilets The main toilets are next to the reception area. There are additional toilets which can be found by going down the main toilet landing and down the first flight of stairs. Showers There are six showers in the building - this includes the one near to the stairwell landing toilets and another in the basement. Lockers and keys can be obtained from the building reception free of charge. Cycle Racks There are cycle racks provided by Heals. These can be found in the basement of the building.
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