SALES & PARTNERSHIPS MANAGER CANDIDATE INFORMATION PACK
EXECUTIVE SUMMARY
Building a business from the ground up requires energy and tenacity, which is what the founder of Education Travel and Leisure has in spadefuls. He has built Stuhomes, a student accommodation provider offering central London locations to international students, in little over 3 years. The business has successfully weathered the challenges of the Pandemic and been able to grow to 1,500 beds, when other businesses in the sector have been stagnant. Now armed with a five-year plan, the founder wants to take the business beyond London and develop Stuhomes into a pre-eminent brand that resonates with international students; and to deliver this he wants to build a team that will be with him for many years. The other arm of ET&L is GoBritanya, a student accommodation booking platform, which was established in 2014 and continues to go from strength to strength. Last year the platform processed 6,000 enquiries and 2,000 bookings.
WHAT YOU WILL NEED TO SUCCEED Are you someone that thrives on being chal - lenged every day? Someone who takes the initiative to solve the problems stopping you from doing a good job and someone who is comfortable leading the way, rather than following? If you want to be part of a close-knit, entre- preneurial team that has been hand-picked to make the ambitions of the founder a reality, then this role is for you.
BRAND VALUES
WHY WORK WITH US
Our mission is to give international stu - dents a home-away-from-home experi- ence that allows them to feel comforta - ble, safe and enjoy their time in the UK, as well as have an amazing student experi - ence. And our internal values are much the same. We want our people to feel they are being heard, valued, and believe they can make a difference.
If you want your job to REALLY challenge you, then we are the perfect fit for you. You will be part of the founding team, working alongside the founder and Director of Business Strategy and Growth to drive the business to the next level. We are building the business from the ground up. You’ll be a big part of creating the guts of the company, giving you unmatched personal and professional development, as well as the ability to move up and sideways in the business to keep things fresh and challenging.
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JOB DESCRIPTION
PRIMARY RESPONSIBILITIES • Create and develop opportunities to sell short-term, long-term contracts to a customer base, which is predominately international students, across our portfolio of properties across London. • Reduce the businesses reliance on using agency partners. • Manage new enquiries in a timely fashion coming in via our website, social channels, and instant messaging apps, such as WeChat and WhatsApp. • Work with the Accommodation Managers and Operations Teams to ensure the customer journey is managed end to end to reduce the risk of losing the sale. • Manage the regional Sales Team at our sister company, GoBritanya, to harvest sales oppor - tunities. • Input ideas to the Marketing Team on what marketing materials need to be created and in what form to increase sales, re-bookings, and extensions. • Develop strategies to minimise void periods and reduce the burden of having to find new residents during peaks times, by offering current residents incentives to extend their contracts. • Proactively build relationships with booking platforms, Language Schools, Universities and Pathway Providers. • Manage our partners for group bookings. • Arrange and host tours of our accommoda - tion for potential partners and residents. And manage all drop-in appointments. • Proficiently manage budgets. • Drive Trustpilot and Google Reviews.
SECONDARY RESPONSIBILITIES • Input ideas to the Marketing team to create timely social media and Google Adverts to ensure the business is meeting sales targets. • Work with Marketing Team to promote new buildings and initiatives that make us differ - ent from our competitors and help build the brand. • You will contribute to social media live ses - sions in which we answer questions that help our residents with their move to the UK and their student journey. • Provide FOH support during peak times such as turnarounds and the start of the academic terms. • Provide holiday support by covering some of the duties of the Accommodation Manager, Student Experience Manager, and the Com - munity & FOH Advisor. • Contribute insights, updates about the prop - erties in our portfolio, complaints, successes, and developments by competitors to the management team in the form of a monthly report.
SKILLS REQUIRED FOR THE JOB • Good level of general education. • Proficient in the use of Microsoft Office packages including Word, Excel, and Outlook. • Proficient in using Customer Manage- ment System. Training will, however, be provided. • Excellent sales skills in a similar role within Student Accommodation/PBSA • Outstanding communication skills, both orally and written. • Confident at presenting to large groups and on camera. • Demonstrable experience in handling customer queries and complaints. • Self and culturally aware and able to adapt relationship building, communica - tions and negotiation skills to suit audi - ence. • Some understanding of Landlord/Tenant Legislation.
WORKING HOURS You will work from 9:30am to 5:30pm, Mon - day to Friday. However, you will be expected to work alternative hours and weekends dur - ing peak seasons or to cover holiday periods of colleagues.
HOW TO APPLY
For a confidential discussion to learn more about the role and opportunity, please contact our appointed recruitment partners Hannah Searle of The Manage - ment Recruitment Group. Hannah Searle | Senior Practice Manager hannah.searle@mrgepople.co.uk m: 07966 827413 t: 020 3962 9900 Applications should consist of a CV and covering letter and should be sent to hannah.searle@mrgpeople.co.uk Closing date for applications is Friday 14th April 2023
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