Rented Housing Brochure

Simple steps to applying for a property to rent

1. Check you’re eligible You must be aged 55 or over to apply 2. Decide which location(s) you want to apply for • You can apply to live in any of our properties throughout England. • You can apply for up to five rented housing locations. • Make sure you only apply for locations that you’re interested in as you can only refuse up to three offers before your application is closed for all locations. 3. Complete an application Apply for a property by calling our Customer Centre on 0800 731 2020 . Or visit your chosen location where the manager will take your application. In either case, we’ll take you through the process in person.

4. Next steps Where there is a vacant property and no waiting list, you’ll be able to view it and move in immediately. However, due to their popularity, many locations have a waiting list. Once we receive and have processed your application, you’ll receive a letter confirming that you’re on the waiting list for your chosen location(s) and advising you on what you can expect next. Your application will be held on the waiting list in date order. Note that we may need to offer a property to someone who’s applied after you and has a priority need for housing (see frequently asked questions).

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