Frequently asked questions
How do you allocate properties on the waiting list? We’ll put your application on the waiting list in date order however there are several other factors that need to be taken into account: • We’re obliged to offer some of our empty properties to local authorities - this varies from location to location • When we do let from our own waiting list then we initially seek to offer properties to: − our own tenants and leaseholders who are seeking a transfer, subject to living with Anchor for at least 12 months, adhering to our tenancy agreement, and having an up-to-date rent account. Existing residents receive only one priority move with Anchor. − an applicant with a priority need for housing. This may include someone who urgently needs a specially adapted property. We aim to make the best use of our properties by matching the size of an applicant’s household to the size of the property and those with a better match will be offered a property first. Property type Preferred applicant household size Studio or 1 person bed flats Single applicant 1 bed 2 person flat Joint applicants 2 bed flat Applicants who require a 2 bed property due to household size or medical support needs How can I find out how long a waiting list is? We can let you know how many people are on the waiting list for location(s) you’re interested in as well as how many properties we’ve let to applicants on the waiting list in the past 12 months.
However, we’re unable to give you an exact timeframe for how long it will take to be offered a property. Timings will depend on the waiting list and a property becoming available. Can I take a tour of the location? Yes, the local manager will be happy to show you around, although you may not be able to see inside properties if they’re occupied. If you’d like to visit, please contact the local manager using the number on the location brochure. If you’d prefer, we can also offer virtual viewings using technology to support your decision-making, where this is possible. The local manager will provide important local information such as public transport options, car parking and scooter storage, social activities taking place, alongside room dimensions and what furnishings you can expect. They can also help you to complete an application if required. I’ve also applied to my local authority – can I still apply for an Anchor property? Yes. We work with a large number of local authorities. If you also apply to a local authority, you may increase your chances of finding a property. For more information, contact your local authority’s housing department. Can I buy a property instead of renting? If you’re interested in buying an Anchor property and would like more information, please call our Customer Centre on 0800 731 2020 or visit www.anchor.org.uk .
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