Important disclosures
Home Equity Line of Credit – Pg. 1
With questions about your Annual Travel Credit, or when your next Annual Travel Credit will become available, call the number on the back of your card.
1. All loans subject to credit approval. Terms and conditions apply; see banker for details.
6. Priority Pass Select – Up to four Reserve cardmembers per account are automatically
enrolled in Priority Pass Select membership free of charge. Priority Pass Select membership includes access to airport lounges participating in the Priority Pass Select network. Participating lounges are owned and operated by independent third parties and their participation and/or facilities may change. For a current list of participating lounges, visit www.prioritypass.com. Additionally, each membership (up to four per account) includes five complimentary visits during each 12-month membership period. Member and accompanying guest visits count against the free visit allowance. After your five visits, a lounge visit fee, currently $32 per person, per visit will be charged to your credit card once the lounge reports the visit. To access a lounge, member must show valid Priority Pass Select membership card. Priority Pass Select membership is subject to the Priority Pass Select Terms and Conditions. Account must be open and in good standing to maintain membership. For complete Priority Pass Select Terms and Conditions, please visit calbanktrust.com/personal-agreements.
Consumer credit card – Pg. 14-15
2. Credit cards are subject to credit approval. Certain terms, conditions and restrictions apply. Offers available for new credit cards only. All offers are subject to change at any time, may not be available with all card types. 3. Rewards Points/Cash Back – For every dollar spent on net purchases, Reserve cardholders earn 3 rewards points or 3% cash back in airlines, hotels, car rental, cruise lines, and travel agencies. Reserve cardholders earn 3 rewards points or 3% cash back on dining. Reserve cardholders earn 2 rewards points or 2% cash back on all other categories. Rewards points and cash back are not earned on transactional items such as cash advances, balance transfers, returned merchandise, etc. For points redemption, purchases must be redeemed within 90 days of purchase date and account must have at least 2,500 points to redeem. For cash back, must have at least $1 earned cash back to redeem. Account must be in good standing. See Rewards or Cash Back Program Terms and Conditions for full details. 4. Bonus Rewards Points or Cash Back – Bonus offer applies to new Reserve cardmembers, subject to credit approval. Transactional items such as cash advances, balance transfers, returned merchandise, etc. do not qualify toward $5,000 spend amount. Bonus points or bonus cash will be added to your reward points or cash back balance within 4 to 6 weeks from the end of the 90-day promotion. Certain terms, conditions and restrictions apply. 5. Annual Travel Credit – A statement credit will automatically be applied to your account when your card is used for purchases in certain travel categories, up to an annual maximum of $250. Annual Travel Credits are refreshed once yearly, the day after the anniversary of your account open date. Qualifying purchases are those billed in the following merchant categories: Airlines, Rental Cars, Hotels, Cruise Lines, Travel Agencies, Airport Terminals, Global Entry, TSA Pre , and Gogo Inflight Wi-Fi. Identification of qualified purchases is subject to merchants' billing. Statement credit(s) will post to your account within 3 days of the settled purchase and will appear on your monthly credit card billing statement within 1-2 billing cycles.
Q&A with Richard Hong, First Vice President, Business Center Manager, Albany
After more than 40 years in banking, Hong is known for having a zest for continuous improvement and innovation. What’s his secret?
INTERVIEW BY AARON BERMAN
What was it about the industry that attracted you to banking?
understanding of client needs. With that in mind, I look to the banker to allow their personality be the driver. How they create that memorable experience I leave to their creativity. I enjoy “blue sky” discussions, but I also try to understand the bigger picture. I’m a big fan of accountability — and with accountability it’s about the journey to achieve the desired results. To get there, it’s alright to do things differently, but it needs to be practical and actionable by your team.
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I graduated with a degree in marketing, which focuses on understanding and communicating with people, and banking is a people business. I like being in retail banking because it’s like being an entrepreneur and growing your own business.
7. Zero Liability – Cardholder is not responsible for fraudulent charges made with their card or
account information as long as they promptly notify California Bank & Trust of unauthorized card use. Disputed transactions must post to your account before provisional credit will be issued. For specific conditions, limitations, and other details, please call the number on the back of your card.
What kind of charitable organizations have you devoted your time to?
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What banking innovations have you seen over the years and have any surprised you?
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Community organizations understand that the economic vitality and energy in any community lies with youth. It’s critical that we provide the resources, guidance and empowerment to young people so
I think the speedy acceptance of digital banking has surprised me. There’s been a transformation to digital banking and an increasing expectation for immediate payment. Real-time payment apps have brought greater efficiency in moving money from person to person. The pandemic has also brought greater use of treasury platforms, such as our Treasury Management Select for Businesses and Deluxe Payment Exchange, to move money more efficiently. Mobile banking, e-bill payments and online loan applications are quickly becoming the preferred way to bank, particularly for Generations X and Y.
One-time close loan – Pg.27
8. All loans subject to credit approval. Terms and conditions apply; see banker for details.
they can make positive changes in society. I have two sons, both from the Millennial
Foreign Exchange – Pg. 34
generation. Watching them grow up, you realize they are engines of strength: They dream big, exert endless energy, carry optimism and want to save the world. So, participating with organizations that support the development of youth is important to me.
9. Not all currencies are available on hand. Shipping charges may apply for currencies ordered. Some services may not be available to non- customers. Processing and delivery times may vary based on currency. CB&T recommends planning ahead to ensure delivery and availability.
What’s your approach to innovation and how much of it has to do with
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What activities do you enjoy? What keeps you going? I enjoy reading non-fiction, listening to podcasts, watching
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“blue sky” thinking? I try to create a culture of doing things differently. I like to think of ways to provide a better customer experience [and to] make it unique and not just a transaction. CB&T has already set the groundwork, in which we take the time to listen and gain an
movies, gardening and watching local sports. And having family keeps me going. My sons and I often have discussions about problems and possible solutions — that “blue sky” thinking again. I also gain strength by being involved with nonprofit organizations because the end results raise my spirits and give me hope.
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calbanktrust.com/ inyourcorner
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IN YOUR CORNER ISSUE 11 | 2022
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