STANDARD RESPONSES
Our Initial Greeting
• External Calls: Greet and Identify the Hotel
“ Good Morning, Shangri-La’s Villingili Resort and Spa.”
• Internal Calls : Greet, Dept., Identify & Offer Assistance
“Good Morning, F & B Office, Nadha speaking,
how may I help you?”
OR
“Good Morning, F & B Office, This is Nadha,
how may I help you?”
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