Cassie H. Kwon
cassie.kwon@gmail.com linkedin.com/in/cassiekwon
PROFESSIONAL SUMMARY Learning Experience Designer (LX) with 9+ years of experience in teaching and training, building e- learning courses, and advising. Highly organized and effective communicator who creates and drives smooth processes. Empathetic listener that prioritizes client’s needs and goals. Leverages technology to maximize efficiency and modernize operations.
EXPERIENCE LEARNING EXPERIENCE DESIGNER
July 2021 – Present
Bunifu Austin, TX (Remote) • Developer and content designer for e-learning courses on various platforms including LMS and web- based platforms. • Research and implement latest trend of learning.
PRODUCT CONSULTANT
May 2021 – Present
Watermark Austin, TX (Remote) • Trains clients to effectively use Watermark Course Evaluation & Surveys as they implement the product. Identifying priorities and troubleshooting risks to create satisfied clients. • Took initiative in developing the training plan of the newly acquired WM SS&E (formerly Aviso) product. Created internal and external documentation for WM SS&E.
DIRECTOR, UNIVERSITY RELATIONS & OUTREACH
Dec 2020 – May 2021
Overseasy Netherlands (Remote – Part time) • Retained clients by consulting to assess their career development & learning gaps and providing solutions through customized overseas career and relocation resources to meet their goals. • Increase company outreach through producing web-based presentations and client trainings.
ASSISTANT DIRECTOR, ORIENTATION & TRANSITION PROGRAMS
Nov 2019 - Oct 2020
The New School New York, NY • Experienced in developing online learning programs. Curated the curriculum and course material for Prep for Success , an online orientation prep course. • Designed and taught an online college level leadership development course.
PROGRAM ADMIN, WELCOME PROGRAMS & CLASS ACTIVITIES BOARD
Jul 2018 - Oct 2019
New York University New York, NY • Coordinated NYU’s welcome program that hosts up to 500 events, attendance up to 2,000 people. • Developed skill-based training and support materials on understanding onboarding and orientation best practices, leveraging technology tools, and budget management.
MANAGER, STUDENT ENGAGEMENT
Jul 2013 - Jul 2016
Shoreline Community College Shoreline, WA • Increased retention by managing caseload and providing early intervention support to students not meeting academic standards. EDUCATION New York University M.A. Higher Education & Student Affairs (New York, NY) | May 2018 Linfield College B.A. Anthropology with Japanese Minor (McMinnville, OR) | May 2012
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