Guest Engagement Scores Year to Date – SLAD Overall Staying Experience Target: 89.80% Score: 90.32%
Problem Handling Target: 72.80% Score: 66.67%
Feeling Valued & Recognized Target: 90% Score: 89.54%
Likelihood to recommend Target: 9.07 Score: 9.00 - Top 5 in the Non-China Properties
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